Menna A.

I’m a Computer Science grad with a minor in Business, and I’m genuinely passionate about using ServiceNow to streamline, simplify, and elevate the way organizations work. I’ve worked across Business Analysis, Development, and Testing, and what motivates me most is seeing real improvements in business outcomes because of the solutions I help build. I got introduced to ServiceNow a few years ago, and I instantly felt a connection to the platform. What drew me in was how it brings order to complicated environments; it makes processes clearer, easier to follow, and much more manageable. The platform is always evolving, and that’s something I truly enjoy. It keeps me curious, motivated, and constantly growing both technically and in how I solve problems. I’m certified as a ServiceNow Administrator, Application Developer, and ITSM Implementation Specialist, and I’m always working to deepen my knowledge. I genuinely enjoy working with different teams and finding practical ways to make their work easier. Whether it’s streamlining a frustrating process, making the platform more intuitive for users, or integrating it with other systems; I just love finding smart, practical solutions that help teams get more value from ServiceNow. And honestly, nothing feels better than seeing how much smoother things run for clients; watching frustration turn into relief and real satisfaction. Having lived and worked in Canada, Egypt, and the UAE, I bring a global mindset to my work and thrive in multicultural environments. I’m committed to growing further within ServiceNow and continuing to deliver solutions that teams can trust for their accuracy, stability, and long-term value. Certifications: - ServiceNow Certified Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ITSM Certified Implementation Specialist (CIS-ITSM) - ITIL v4