Menna Karaman

•Check Passports and arrange necessary paperwork for the business visa. •Arrange international travels and hotel accommodations for the employees according to the company’s polices. •Process travel, business expenses, if required. •Responsible for creating Purchase requests for all service/material needed. •Track and follow up with approvals on purchase requests. •Administering contract amendments with procurement. •Guarantee data uploading in the dedicated Systems. •Creates the service entry on SAP for the final invoice.

•Answering constant flow of customer calls with minimal wait times. •Offered advice and assistance to customers, paying attention to special needs. •Answered customer telephone calls promptly to avoid on-hold wait times. •Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. •Researched issues through identification of similar past problems and recommended most appropriate solution. •Referred complex issues relating to online order system or technology to help desk for further evaluation. •Adhered to company policies and scripts to consistently achieve call-time and quality standards.