Menakasri Rajendran

SMC – Premium Support  Identify and develop accounts in assigned territory (APAC)  Ensure clients Premium contract has been re-scoped and renewed on time  Provide proposal for renewal and new accounts  Develop plan and execute to maximize the territory revenue  Build and maintain strong relationship with the client and new prospects  Negotiate contracts and provide win-win situation  Present reports on revenue and pipeline growth for each Territory  Engage in forecasting calls and provide reports to the stakeholder on weekly basis  Prepare and deliver online presentation via teams call to clients  Develop strategies to increase product pipeline, work with Partners in respective territories and end-customers on their projects  Regularly update clients’ information, sales stages in MSX tool  Prepare quotations for clients using CompassOne tool.

Conduct outbound reaching out to the new marketing leads and educate them on the products and solutions available, understand their business needs and develop the prospects, create opportunity and schedule a meeting for them to have a conversation with the field sales representative ● contact prospects from various sources, identify their business needs and educate them and hand-off to field sales representatives ● Responsible for scheduling meetings and introducing the sales representative to the prospect ● Educate and keep up to date on the strategic sales approach in order to develop business contacts

● prioritize customers request and channel them to the right resource ● work on web leads and qualify BANT on potential customers and route the opportunity to sales team to close sales ● Trained on Google Maps, G Suite, Google Chrome licensing and device, Google Search and Google Cloud Platform products ● Handles web leads and inquiries on the following product that have been trained on. ● Attend scheduled meetings and appointments for sales related inquiry ● Record and update daily activities in Salesforce.com ● Keep up to date with the latest changes on the products and services, new products and process by attending training provided and other resources. ● Able to manage time effectively while working on high volumes and high potential leads. ● Handles Queries and web leads from the Australia market (primary) and Mongolia, Malaysia, Myanmar, Pakistan, Singapore, Cambodia (secondary markets) ● Qualify prospects using BANT and document data that has been collected and pass it to the sales rep to proceed to the next step ● Always exceed the target weekly, monthly and quarterly target and achieve the daily KPI, been a top performer in the 2019 throughout consistently. ● has been certified by Google as top performer in 2019

Certified as a well trained customer care executive with handling skills ◆ Advised customer based on their financial needs and requirement for personal loans ◆ Keeps track on the daily, weekly and monthly sales target ◆ Able to solve customers conflict and issues on their account based on the customers needs. ◆ Continuously hit the sales individual and team target monthly ◆Adhered to bank secrecy and breach rules and regulations. ◆ Completed online courses on the banks secrecy and breach policy ◆ Performed under great pressure, worked extra hours when it is needed ◆ Well trained on mortgage, current account, savings account, personal loans and credit card processes.