Menaka Veerachari

Key Achievements : Designed & developed sales academy framework for executive, manager & senior leaders. Established master learning plan for FY2024 for all demography in the organization. Training Needs Analysis - Identify the learning needs of individuals and teams within the organization. Conduct assessments to determine skill gaps and areas for improvement. Learning Program Design - Develop and design training programs that align with organizational goals and employee development needs. Talent Development - Implement strategies for talent development and succession planning. Identify high-potential employees and create career development plans to nurture their growth within the organization. Learning Technology Management - Manage course assignation and generate report on module completion. Metrics and Reporting - Develop and maintain metrics to assess the impact and effectiveness of learning and talent development programs. Provide regular reports and insights to leadership on the progress and outcomes of training initiatives.

Key Achievements : Conducted TNA for all departments and launched annual training calendar in 4 weeks. Roll out skills set analysis for more than 30 job functions and compiled database and established competency matrix from ISO audit. Designing, developing and delivering programs Collaborate with President and HODs to identify individual department and entire organization’s learning needs and design training programs that facilitate organization’s development. Support key talents with relevant resources, information & development program meets the current and future needs of their organization. Design and deliver leadership programs for management team. Design and facilitate New Hire Onboarding Program Conduct new hire orientation program and ensure pleasant onboarding experiences for new employees. Support new hires to understand organization’s mission, vision & value and performance management information. Manage new hires portal with relevant information and policies. Learning Management System & Learning Content Manage internal learning management system with e-learning modules. Design and curate learning path for all levels off employees. Promote learning content and enrol participants and assign assessment to monitor learning effectiveness. Facilitate Conference Design conference framework for people leaders, establish project team and delegate responsibilities and monitor the progress. Master facilitator for the event and ensured completion of event as per planned. Regional & SEA Ventures Support Collaborate with regional stakeholders and participate in designing development programs/initiatives for employees. Successful launch & implementation of regional projects for local employees.

Key Achievement : Design & develop and obtain board approval for learning and development policy in less than 3 weeks. Policy Creation Develop a detailed training policy document outlining the purpose and scope for employee development. Training & Development Database Establish learning database to monitor learning progress and manage training data and maintaining records related to training activities within an organization. Design leadership program Introduce personal development and assessment tool for talent development by implementing Gallup Strength for key talents. Co-designed leadership program for key talents.

Key Achievement : Co-designed leadership program for people managers and organised 2 cohorts from end to end for 100 leaders. Conducted TNA for 300 ++ employees (professional & operation) and designed learning plan accordingly. Piloted new hires onboarding program for regional & other ventures in SEA. Successfully onboarded employees on self learning culture during pandamic. Achieved Lazada Hero Award for year 2020. Designing, developing and delivering programs Collaborate with CEO, HODs and HRBPs to identify individual department and entire organization’s learning needs and design training programs that facilitate organization’s development. Support key talents with relevant resources, information & development program meets the current and future needs of their organization. Design and deliver leadership programs for management team. Design and facilitate New Hire Onboarding Program Conduct new hire orientation program and ensure pleasant onboarding experiences for new employees. Support new hires to understand organization’s mission, vision & value and performance management information. Manage new hires portal with relevant information and policies. Learning Management System & Learning Content Manage internal learning management system with e-learning modules. Design and curate learning path for all levels off employees. Promote learning content and enrol participants and assign assessment to monitor learning effectiveness. Conduct / Facilitate Training & Workshop Design training materials according to modules & learning outcome (essential skills). Conduct internal trainings with multiple ways, classroom training, virtual training & coaching sessions. Facilitate internal & regional townhalls on updating business information. Regional & SEA Ventures Support Collaborate with regional stakeholders and participate in designing development programs/initiatives for employees. Successful launch & implementation of regional projects for local employees.

Key Achievement : Designed and organised product knowledge seminar for all regions in Malaysia and organised logistics arrangement by working closely with support team. Achieved 10% cost reduction on office supplies in 2016 by continuous sourcing for new vendor with better price, quality, terms & conditions. Expatriates Management Key focal point in managing expat’s new hire, relocation arrangements and settlement in Malaysia on house hunting, utilities request, banking matters & etc. Liaise with relevant departments for smooth arrangement on business application, IT access & equipment set up. Administration & Finance Collaborate with other functions, all markets from Asia Pacific countries & head quarter (Geneva) for cross-functional support related to administration matters. Manage office administration matters such as handling incoming enquiries, emails and documents as well as building maintenance on renovation & repair works. Plan, forecast and monitor department’s budget & expenses, initiate actions on cost reduction. Manage all procurement support such as raising purchase request and vendor payment. Corporate Communication: Plan and execute department’s communication plan by working closely with cross-functional department on Training Plan, Product Update, Market Sales Update & etc. Attend yearly on Network & Communication meeting in Geneva (HQ) for updates & alignment of all region’s communication plan.

Key Achievement : Suggested to HOD to revise travelling policy on changing flights below 2 hours from business class to economy class. Implemented and saved 20% of the travel budget in YR2012. Training & Development Execute of training & development activities in line with Annual Training Calendar. Source & collaborated with training providers on in house & external trainings activities. Expatriates Management Manage documentation preparation for expat’s work permit and interact with Immigration officers for working permit application. Liaise with tax consultants on yearly income tax submission and assist expats accordingly. Administration Manage documentation preparation for business license application / renewal with MIDA office. Manage other office administration matters such as incoming enquiries, emails, documents and building maintenance on renovation & repair works plus all travel arrangements for travellers. Finance Planned and monitored company budget and initiated actions for cost reduction. For example, worked closely with Finance & HR Manager in HQ (Singapore) by providing local travel agencies flight rates. Managed to change flights below 2 hours from business class to economy class.

Key Achievement : Designed and organized UMW Art Exhibition in 2009 by collaborating with media & investors. Collected more than RM30K worth of donation to the welfare organizations. Public Relations: Plan and execute communication programs in line with company’s communication plan & budget. Interact with other organizations, corporate companies and education industry to conduct partnership activities. Conduct corporate induction to all visitors to UMW Business Gallery and addressed all visitors’ questions as well as provided appropriate feedback. Administration: Manage database of business partners / stakeholders & visitors for distribution of company annual reports and corporate news. Work closely with advertisement companies & agents for corporate advertisements on communication channels such as billboards on highways & unipoles in KLIA. Monitor renewal of contracts and payments arrangement for the advertisement vendors.

Training & Development Managed planning, coordination, and execution of initiatives aimed at enhancing employee skills and performance. This includes conducting needs assessments, designing and implementing training programs, and fostering a culture of continuous learning within the organization. Recruitment & Selection Managed the end-to-end process of bringing new talent into the organization. This includes identifying staffing needs, creating job descriptions, sourcing candidates, conducting interviews, coordinating the selection process, and facilitating the onboarding of new hires. Compensation & Benefits Processed & administered the payroll functions for all employees & complies with all existing government & labor legal requirement on EPF, SOCSO & IRB. This includes the overall process of employee performance review and prepared reports for compensation purposes & preparation on all HR documents. Industrial Relations Assisted in implementing company’s IR policy & procedures and managed the overall disciplinary process, employee grievances & relations. Employee Welfare Coordinated and organized company events such as annual dinner, sports day, wellness programs, birthday celebration & etc. Established communication channels and ensure effective & efficient communication to all employees.