Melvin Ng Shung Yew

Technical Service Sales Specialist @ Huawei

About

Technical Service Sales Specialist with 1 year of service sales experience and 3 years of network engineering expertise. In my current role, I specialize in providing service solution consulting for enterprise customers in Thailand. My technical background enables me to deeply understand client needs, analyze complex technical requirements, and recommend optimal service solutions aligned with their business objectives. Previously, as a Network Engineer, I gained hands-on experience in IP network deployment and troubleshooting. I aim to further develop my expertise in technical pre-sales by deepening my commercial and solution-consulting capabilities, with the long-term goal of growing into broader commercial and business management responsibilities

Country

Malaysia

City

Pahang

Industry

Telecommunications

Skill

Analytical Skills, Cultural Adaptation, Cross-Cultural Communication Skills, Problem solving and troubleshooting, Customer Relationship Management (CRM), Cross-functional Collaborations, Partner Relationship Management, Account Management, IP Networking, Multiprotocol Label Switching (MPLS), MPLS VPN, Routing Protocols, Internet Protocol Suite (TCP/IP)

Experience

Technical Service Sales Specialist

Huawei

2025-1 - 2026-1 · 1 yr 1 mo

Bangkok

-Managed a portfolio of around 30+ enterprise service solutions, including professional services, managed services, and installed base management for several enterprise clients in Thailand. -Manage end-to-end ICT service sales cycle, including lead identification, solution design, commercial proposal, and deal closure. -Drive enterprise service business and revenue growth. -Established strong partner and customer relationships across multiple enterprise accounts -Coordinate with cross-functional teams and strategic partners to ensure service accuracy and timely delivery

Network Engineer

Huawei

2021-11 - 2024-12 · 3 yrs 2 mos

Indonesia, Bangkok, Jordan

-Deployed IPRAN and IPCORE carrier networks across Indonesia, Thailand, and Jordan, supporting mobile backhaul and core network operations. -Executed network integration and expansion, migration, and managed operations & maintenance (O&M) service -Strong knowledge of IP networking protocols, including basic protocols (TCP/IP and advanced protocols (Segment Routing, EVPN etc) to support network design and operations. -Collaborated with cross-functional teams for project delivery -Prepared technical documentation, Method of Procedures (MOPs), network diagrams, and operational analysis reports