Melvin Loh

Project Achievements: -Participated in the Hong Kong credit transition project with local finance teams. -Appointed as Continuous Improvement Ambassador (CIA) for the Accounts Receivable (AR) team, presenting quarterly CI updates during AR townhalls, conducting refresher training on CI submission processes, tracking CI progress. -Developed automated file for Hong Kong SOA process, including converting statements from Excel to PDF and generating automated emails, resulting in a time savings of 6 hours per month in 2022. -Developed automated files to reduce SOA processing time for ANZ, Taiwan, China, and Korea entities, resulting in significant time savings in 2023. -Developed a cash application automation file to streamline cash clearing processes for Hong Kong and Taiwan, enabling the automatic capture and clearing of up to 900 invoices in SAP and reducing manual effort by approximately 4–5 hours per month in 2025. -Appointed as the Centre Trainer for Excel Basic and Intermediate training in 2025, delivering training to 20 associates to enhance Excel proficiency, improve productivity through formulas, and simplify complex data analysis using PivotTables and charts. -Completed Toastmasters Club training in 2025 to strengthen public speaking and presentation skills Responsibility: -Managed blocked order operations and credit control activities, including credit limit reviews, parameter analysis, and customer assessments. -Focused on achieving KPI results, including blocked order %, AR aging %, DSO, and AR delinquency rates. -Monitored third-party AR collection and debt management by preparing and analyzing AR aging, bad debt provision, and balance sheet reconciliation reports, conducting monthly performance review meetings, driving collection activities, and resolving billing disputes. -Performed customer master data maintenance, including credit-related validation and approvals.

Responsibility : - Involved in SSC immigration project to migrate AR process from China back to Malaysia, conducted a one-month training in Dalian, China for knowledge transfer - Conducted process sharing with country finance in Shanghai and Suzhou’s office - Handling whole OTC process of 3 entities, which are Shanghai, Suzhou and Beijing, China - Involved in system immigration in China, being a key user and having meeting, training and testing in Shanghai, China to ensure new system go-lives - Involved in intercompany transition project from China to India - Ensuring AR closing procedures are completed efficiently, accurately and timely. - Coordinating the work of local Retained Finance teams, Customer Service, Cash Application and Collections - Escalating transactions, issues and requests from assigned accounts to relevant functional team if necessary - Demonstrating continuous improvement approach in O2C strategies design and implementation (Saved 7.5hours per month in 2020 for OTC process)

Responsibility: - Involved in SSC migration project to migrate AP process from China back to Malaysia, conducted a one-month training in Guangzhou, China for knowledge transfer. - Stabilized and standardized invoice processing issue by carrying out meeting and conference call with Singapore market. - Processed Singapore’s vendor invoices & check the validity of supporting documents, such as prepayment and payment for fixed asset purchased by using MSIS system. - Handled base rent processing on weekly basis for Singapore market. - Corresponded with Singapore market and respond to inquiries. - Resolved adhoc task & assist in month end closing.

Responsibility: - Issued out invoices to customers on day-to-day basis - Follow up with overdue accounts for payment via telephone and email - Processed cheque & wire transfer payment - Resolved billing issues & answered customer queries. - Carried out daily routine by using Mainframe/SAP system. - Involved in system migration project that including of testing the feasibility of new system by following a list of scripts.