melvin tan

Steering the overall marketing effort of the group businesses (Courier and Logistic, Records Management Services, Information Management Services, Training & Advisory) from short-medium and long term plan.

Training Arm of Sure Reach Information Management conceptualised in 2017. We provide training & advisory information management services to executives, line managers and IT consultants. Learners will be equipped with the latest strategies, checklist, change management skills and tools in measuring business ROI for all digital transformation initiatives. All our 9 courses are certified by Association Intelligent Information Management (AIIM), a research institute of information management incepted in 1946. All our courses are conducted by Certified AIIM Trainers. My responsibility includes: - Develop market awareness, key resources (trainers) and business opportunities. - Identify and develop curriculum that matches the local information management context. - Build relationship with industry partners like subject matter experts, education institution, non-profit management associations.

* Providing customers service for an online gaming platform * Answer customers queries through phone, emails and forum * Handling disputes and managing conflicts from customers * Communicating with technical team to on behalf of customers * Moderating online games, report game glitches or fraud to relevant department

* Facilitator for team-building activities * Co-ordinate team-building activities among facilitators team * Managing conflicts and resolving problems raised by client * Managing and preparing logistics for team-building activities * Facilitating participants throughout the team-building programs

* Assisting Roadshow Events * Coordinated with event crews to run roadshows and corporate events * Ensure events scheduled is run accordingly to the designated timeline * Managing the usage of logistics for every events * Taking on impromptu roles whenever situations arise

* Leading the front and back of the business operations * Support training delivery through Design, Facilitation and Coaching * Support Organizational Development in Talent Development and Process Improvements * Deploy & Interpret behavioural/job profiling tools (DISC & PAEI) * Analyze Data and Generate Consultancy reports to top management * Develop business opportunities through relationship building

Held 2 product portfolio in Business Development: 1. Sales Performance Management/Incentive Compensation Management tools from IBM that helps to automate incentive calculation and increase Sales Organisation productivity. Successfully penetrated Malaysia market in 2017. 2. Qstream - A leading Coaching Performance tool widely used in the Pharmaceutical industry to help Human Resource L&D in coaching reps from different line managers ranging to Sales, Product, Compliance and etc.

* A leading human capital consulting company with 17 years of proven career expertise in talent management and people development. Present in Singapore, Malaysia, Indonesia and Philippines. Our Talent Development offers from ( * a learning experience platform that helps to enhance the learning and bridge the skills gap of individuals and organisation, ( * Assessments for Strategic Recruitment, Succession Planning and Capability Development. ( * An AI and Machine Learning Recruitment tools to streamline and automate internal recruitment process. I provide strategic consulting for HR leaders in the area of Organisational Development and Learning & Development and currently responsible for growing the MY market with our HR tech solutions partner.

* Handled prepaid accounts reconciliation project. * Examining facts and details of accounts data within deadlines * Integrating a pool of accounts with other team in GL * Identify accounts errors and omissions * Rectify problems by escalating errors to other departments

Student Ambassador for INTI open day 2011-2012 * An Ambassador and journalist for Junior World Entrepreneurship Forum (JWEF) event launch in 2012 officiated by chairman Mr.Michael Teoh Su Lim and Nazrin Hassan, CEO of Cradle Fund. Interviewed Mr.Wayne Lim, CEO of The Malaysia Insider and Mr Yusno Yunos, CEO of Evenesis about view points of entrepreneurship. * Student Ambassador/VIP Usher for panel judges from CIMA GBC (Global Business Challenge) final competition event held in INTI Subang Auditorium.