melanie waggoner

* Created daily database entry in Excel for customer and business contacts. * Cultivated positive and enduring relationships with customers that helped to retain established clients and reputable service. * Managed corporate accounts, cash, checks, money orders, documented in excel; reviewed by shop management * Scheduled appointments and updated customers with the status of their vehicles.

* Managed multi-line phone system to answer calls, inquires and schedule appointments accurately and efficiently, in addition to contacting patients to confirm appointments. * Gathered demographic, insurance and health information either over the phone or via web registration to schedule patients * Greeted patients and interfaced with doctors in a professional and friendly manner. * Responsible for regular office duties, light cleaning, keeping track of supplies and maintaining office equipment

* Responsible for greeting customers and responding to customers with any queries. * Handled the tasks of dealing with supply management and maintaining banking files of clients. * Responsible for providing a positive contact between public, bank sales and service personnel. * Performed responsibilities of assisting client's while accessing their safe deposit boxes. * Provided information on banking services like insurance policies and health plans. * Responsible for handling basic clerical duties that involved a combination of banking and administrative tasks. * Managed and operated PBX switchboard, deciphered callers needs for efficient department transfer.

Medical Terminology & Transcription Business Finance - Payroll and Bookkeeping Procedures Medical Billing

Microsoft Office Word, Excel Core, Power Point, Outlook and Access Training and Exam