melody fisher-mcgregor

* Marketed American Airlines services and travel solutions to prospective customers * Improved sales due to implementing marketing strategies to satisfy customer expectation * Researched alternative travel solutions to meet customer expectation * Resolved discrepancies in expectation to meet customer satisfaction by negotiating equitable outcomes * Monitored resolution to customers complaints and provided customer support to affected passengers due to luggage misplacement * Ensured compliance of established policies and standards, such as data administration, sales and record-keeping procedures. * Created partnerships with customers to develop confidence and increase customer satisfaction

* Utilize theories and major concepts in applied psychology to manage client activities * Maintain best practices to address client delinquency and functionality * Establish working relations with individuals of differing socioeconomic and cultural backgrounds * Leverage psychology skills and knowledge into clients behavioral aptitude * Monitor and ensure clients medical needs are met, including scheduling and transporting to medical appointments, filling prescriptions, and self-administration of medications. * Increase clients awareness in the areas of home safety, first aid, and emergency procedures, including the identification of and response to dangerous or life threatening situations * Perform as a liaison between law enforcement, social services, client families and other organizations in the community * Assure organizational client activities are maintained and sustained by adhering to established procedures

Oak Hill helps people with disabilities experience rich, fulfilling lives in communities throughout Connecticut. Through education, assistive technology, programs and advocacy, we support them at every stage of life. We also provide a robust array of services to those people who work with, live with and care for people challenged by disabilities. Oak Hill serves children and adults with intellectual, developmental and physical disabilities. Today, it is the largest private nonprofit community provider of services for people with disabilities in Connecticut.