Melody Chan

- Book of business: 3 major global key accounts with 50+ subsequent stakeholders, valued at +USD10 million in the China-US trade lane - Expanded long-term relationships with clients to understand their specific needs and achieved business growth by doubling the total shipped volume to achieve the targeted volume and price margin target growth - Developed data-driven dashboards with Looker, SQL to track key performance indicators (KPIs), quarterly business performance metrics, operating results as part of the regular business review - Led regular business review to deliver market insights and achieved 10 out of 10 in client NPS - Increased the tech-adoption rate by 40% in a year. Overhauled product adoption such as onboarding and integration projects to help customers to get the most of their experience to the both the commercial and digital freight-forwarding products

- Led the book of business to grow as the top profitable major key accounts, resulting, resulting in a nearly 100% increase in overall sales - Managed all aspects of origin operations, respond to client escalations, partnering with Supply Chain Operations to solve client issues quickly with advanced industry knowledge - Developed and designed procedures to maximize profits, conducted cost-benefit analysis, completed weekly reports, and participated in weekly team meetings to facilitate discussion of ongoing business - Collaborated with teams from various functions on the improvement of business performance and executing on the client strategy - Developed and implemented new business processes and procedures to maximise profits and optimise business.