Melodie Neo

Banking professional with extensive experience in fraud management, customer relationship management (CRM), and fraud investigations. Currently serving as Officer-in-Charge, Enterprise Fraud Management at Maybank, contributing to the development and implementation of strategies to safeguard the organisation against fraud risks. With over two decades in banking, including leadership roles in digital banking cybersecurity and customer relationship management, the focus has been on fostering organisational resilience and customer trust. Committed to leveraging expertise in fraud investigations and CRM to enhance operational efficiency and strengthen risk governance frameworks.