Melissa Munk

Expertise in staffing a variety of roles, including Project Managers, Directors, Business Analysts, QA professionals, Infrastructure specialists, Application Developers, Database Administrators, and EMR systems (Epic, Meditech, Cerner, Veradigm, Altera). Additional experience in Health Information Management (HIM), PACS, LIS, and HRIS. Manage the full life cycle recruitment process for qualified candidates across diverse requisitions, with a focus on niche and hard-to-fill roles. Utilize a range of Internet job search tools and social media platforms to source and technically qualify candidates for the information technology market. Bullhorn ATS, LinkedIn, LinkedIn Recruiter, Dice, CareerBuilder, Monster, Indeed. Maintain accurate and organized documentation for all candidates, searches, hiring manager interactions, and other recruiting activities. Coordinate interviews for qualified candidates with the appropriate hiring managers, creating interview agendas and arranging travel as needed. Cultivate professional relationships with both passive and active candidates, serving as a career coach to enhance the overall candidate experience. Manage the presentation, selection, offer, negotiation, closing, and administrative aspects of the full life cycle recruiting process. Facilitate employee and client contract negotiations and amendments for new and existing relationships in collaboration with the company’s legal team. W2, 1099 consultant contracts, Third party vendor contracts.

Successfully maintained and exceeded the Relationship Management Business Plan to ensure completion of escalation initiatives and obtain an attrition goal of 18%. Satisfied merchant needs through prompt resolution of merchant’s issues and timely follow-up on escalation assignments. Acted as a liaison between sales representatives and merchants in order to maintain highly successful customer service relationships and to exceed customer service expectations. Performed rate reviews, produced pricing modules, and contract renewals to better serve merchant’s processing needs. Identified cross-sell opportunities within the Relationship Management department to enhance the overall merchant experience. This included designing and implementing initiatives necessary to improve those opportunities. Maintained a 91% rate of first call resolution regarding escalated customer service issues and support. This ranked the highest within the Proactive Service Management department.

Satisfied all customer needs and helped them succeed financially, while soliciting new accounts and cross-sell products and services. Prospected for business opportunities in the branch and community, and retained and grew Premier Business customers. Resolved difficult customer situations effectively while delivering friendly customer service and ensuring the highest level of customer satisfaction. Responsible for opening and closing of the branch and ensuring compliance with audit and operational regulations and guidelines. Branch as a whole exceeded every quarter’s audit review at an average of 95%. Exceeded challenging sales and referral goals by creating long-term relationships in person and by phone. Successfully met all 5 metrics of sales goals 5 out of 6 quarters.