Melissa Santos

• Lead sourcing, negotiation, and contracting of IT solutions for Avianca. • Drive savings targets through strategic sourcing initiatives. •Manage RFP, RFQ, and RFI processes end-to-end. •Oversee category purchasing (POs, Framework Agreements, Self-Managed Contracts). • Ensure strict compliance with internal procedures and policies. • Manage contract lifecycle, follow-up, and issue resolution. • Create synergies across contracts for multiple airlines within Abra Group. Main Sourcing Categories: IT solutions: SaaS, DaaS, software, apps, developments, bots, and related technologies.

* Searching, negotiation and contracting of solutions in the IT category for customer AVIANCA SA airlines. * Savings Target. * RFP, RFQ, RFI * Purchasing management by category (PO, Framework Contract, Self-management Contract, among others). * Management under strict compliance with procedures. * Follow-up and resolution of contract developments. Main Sourcing Categories: IT solutions like SaaS and DaaS software, apps, developments, bots, among others.

* Tenders management Logistics services of more than 42 million USD. * Purchasing management by category (PO, Framework Contract, Self-management Contract, APU (Unit price analysis), LPU, among others) * Savings Target * Management under strict compliance with procedures * Follow-up and resolution of contract developments Main Purchasing Categories: Transport (inland-maritime-air), reverse logistics, warehouse, customs, merchandasing, financial services).

* Supplier management. * Financial and risk analysis to suppliers. * Negotiation * Purchase Committees. * Issuance of Purchase Orders. * Risk assessment for purchasing management (watchlist). * Supplier search, and purchasing. * Automation of purchasing processes. Main Purchasing Categories: IT, DevOps, ERPs, Insurance Software, Network cloud, Racks, Indirect services, Help Deks, Laptops, Electric Items, Furniture, Construcción materials, Covid Items, Medical services, Packaging. National and International negotiations.

* Management of PQRS (Petitions, Complaints, Claims, and Suggestions). * CRM management. * Leadership in the Customer Experience area. * Analysis of service indicators and delivery of reports to Management. * Call Center Control. * Service Training. * Preparation of customer service KPI reports by mass consumption channel and restaurants. Main Purchasing Categories: Raw Material, Packaging, Merchandasing, POP, Transport Service, Clothes, PPE, Furniture, Marketing Agencies. National and International negotiations.

* Sales Strategies. * Negotiation with suppliers. * Management of Promotion Funds. * Budget follow-up and control of IMP. * KPIs dashboard. * Supplier contract management. * Supply processes and support in strategies for the operation of Juan * Valdez and Carls Jr. franchises at Avianca National Pier at El Dorado Airport. * Standard recipe costing. * Maintenance control. * Organization of corporate travel (travel agencies, hotels, airlines). * Stationery management (receipt, delivery, inventory control). * Administrative development and creation of the company in Colombia. * Management reports for Spain, Mexico and USA corporatives.

Initially, I collaborated with the creation of the company in Colombia; because it is a Spanish multinational part of the French group Elior Group that in 2017 arrived in the country to implement, manage and operate the restaurants of the new national pier of the El Dorado international airport. In this pre-operational stage, I performed various administrative functions corresponding to accounting, human resources, organization, planning, among others. In the operational stage, the functions performed were mainly organization, logistics, follow-up to meetings, reservations, preparation of reports, correspondence management, minutes, among others, in order to satisfy the needs of the General Management.

* Receive, resolve and carry out traceability of PQRS (Petitions, Complaints, Claims, and Suggestions) issued by external clients. * Control and follow-up of service indicators (KPIs). * Customer service training. * Quarterly reporting and presentation of indicators to managers and point of sale administrators. * Support in the elaboration and design of the Crepes and Waffles week presentation. * Assistance and planning to programs, objectives of the Customer * Service area

• P&L report. • Creation of PQRS Database. • Elaboration of schedule of service activities. • Management of PQRS

• Customer service. • Waste Management Plan for the hotel. • Customer statistics in seasons to help in decision making. • Night audit

Inter-semester practice. My main functions there were support to the reception staff, coordination in times of high flow, attention in moments of truth with the guest, main attention and fulfillment of any need of Marriott Rewards guests.

My main duties throughout the time I was there were preparing desserts, juices, cocktails (simple). Service, customer care, reaching dishes to the table, clearing tables. Taking orders, planning and attending events, management, responsibility and cash closing, control of waiters according to the room in charge and being attentive to solving any inconvenience that may arise for a client during their stay in the restaurant. .

Listening: 8 Speaking:8 Reading: 8 Writing: 8

The Specialization in Management with Emphasis on Logistics and International Trade trains integral managers for competitiveness, leaders with systemic thinking, organizational capacity and knowledge in the planning and management of integral logistics. The methodologies of the university strengthen the skills as leaders, ability to generate strategic processes in the supply chain of the company, in such a way that environmentally sustainable, economically viable and socially responsible decisions are made.

Support to the Colegio Amigos del Turismo (CAT) program of the Vice Ministry of Tourism in support of the Externado de Colombia University. Research for the production of an article on Equestrian Tourism. Intersemester internship at JW Marriott hotel in the Reception area.

* Definition of Business Finance and its objectives * Name and interpret the main financial statements of companies * Analyze the financial situation of companies by calculating indicators of liquidity, profitability, operation and indebtedness * Plan the future of companies according to a financial diagnosis * Calculate the payments of a debt with third parties according to certain agreed conditions * Apply the concepts of value of money over time in everyday practical situations * Compare different alternatives of investment projects and develop the ability to select the most convenient according to evaluation criteria.

Reviews the key aspects of global procurement and sourcing, and the importance of procurement to the firm, its stakeholders and suppliers.

English speaking and listening practice.

Work smart, not harder: Time management for personal and professional productivity.

Clear knowledge about digital marketing techniques and tools to digitize a Startup or project in the right way to achieve specific objectives. Strategies such as Design Sprint, Inbound, Outbound, Funnel, OKRs, MPV, comparison tools with the competition.