Melissa Mackey

Increased team engagement scores by 35% by setting a high-performance tone of communication and quality—creating a culture of ownership, collaboration, and productivity. Enhanced inventory forecasting accuracy and improved MRP foundational data, preventing bottlenecks and enabling cost-efficient, level-loaded production schedules. Improved product consistency by 5% by developing and implementing robust quality control measures and refining Standard Operating Procedures (SOPs) to ensure repeatable, high-standard outputs. Lowered waste (muda) by 15% and boosted line efficiency by 5% through targeted continuous improvement and lean initiatives focused on resource utilization and sustainability. Increased cross-functional efficiency by 70% by serving as the central liaison between production, procurement, planning, inventory, and fulfillment. Led daily problem-resolution board standups to align priorities, address issues in real time, and accelerate decision-making. Enhanced data-driven decision-making by developing detailed reports on inventory accuracy —informing more accurate procurement forecasts and continuous process refinements that saved an estimated 10% in annual material costs.

Reduce temporary staffing requirements & maximize resource utilization via complex production planning strategies to support long term production requirements Analyze/plan/release production orders to manufacturing, verifying availability of required raw materials, reporting deficiencies to Product Manager/Purchasing/Production Supervisor Utilize Microsoft AX along with Excel pivot tables & complex analytics to establish estimated production routes for assemblies & aligns with production team on recommended improvements including but not limited to staffing requirements & equipment upgrades Actively engage w/Supply Chain Management on delivery of POs in support of production orders as well as recommendations for minimum raw good quantities for consistent usage & kanban set up Conduct meetings with PDMs/Leadership weekly to discuss current & future requirements & forecasting Dynamically adjust production schedule Gantt to support flexible manufacturing needs. Facilitating problem solving pertaining to scheduling conflicts, making corrective action plans when necessary Facilitate necessary Engineer Change Requests/Deviations, engaging alignment w/key stakeholders Investigate/resolve raw material issues aiming for minimum disruption to production runs Analyze data for raw material requirements, report to Purchasing Manager & Operations Manager. Communicates w/purchasing department on component & raw material requirement forecasting Facilitate cohesive teamwork through open & authentic communication w/Supply Chain Management regarding raw good inventory levels/Location Verifications/Cycle Counts Actively participate in Lean Management training facilitating A3 process & problem solving while continuously seeking to improve existing standards & procedures contributing to continuous improvement in support of the Quality Management System (QMS)

Increased on time deliveries from an average of 8 weeks late to 2 weeks early by creating complex master schedule utilizing Excel queries/pivot tables Ensured maximum performance/minimum delay by routinely drawing up master schedule to establish sequence/lead time, create Work in Process report for various stages, communicate client order rescheduling when necessary Created production packets containing client drawings, proprietary CNC charts, labels to client specification, & other Quality documentation Confirmed/generated pick tickets for completed orders. Handled inventory management required for orders/component substitutions Purchase Order receiving, (de)(re)allocate components when necessary Reviewed production logs for bad data. Reported changes to Quality Assurance Engineer for communication to Production team, feedback on corrections, & Non-Conformance Report Log Utilized ERP & Excel to prepare/conduct physical cycle count reports Prepared daily Work in Process reports for Leads/Managers providing necessary critical updates Monitored production rates/manhours to assist in workforce requirements Broadcast production alert status weekly & when status changes Investigate & resolve order or pick ticket issues aiming for minimum disruption Analyzed & communicated raw material requirement forecasting to Purchasing Manager & Operations Manager

- Hired from a temp as a Fulfillment Associate to Online Department Supervisor within 5 months, promoted to Project Lead after another 5 months. - Handled Secured Party Representative Service information requests via email/phone/fax while efficiently & effectively recognizing the differences in SPRS and SOP (for forwarding to processing team) - Created project budget including but limited to software, employees, equipment, training, office supplies, & filing fees - Interviewed/hired 3 employees, Created/Conducted/Documented training to ensure accurate & prompt delivery of service & Customer Satisfaction - Facilitated employee timekeeping, PTO requests, as well as Human Resources interactions when necessary - Monitored production, accuracy, quality & timeliness of Online UCC filings, Secured Party Representative Service & Purchase Money Security Interest - Consistently documented issues for weekly team review as well as monthly individual review - Identified issues within order entry system through Analyzing daily & weekly production reports & searches conducted by clients: Communicated issues, errors or vague data to Operations Manager & IT - Created weekly report tracking jurisdictional turnaround times across US, both State & County level - Increased Customer Satisfactions by responding to inquiries efficiently & effectively regarding issues staff was unable to handle, ensuring the highest quality of customer service - Negotiated with vendors & updated proprietary Contractor Database - Conducted pre-release verification of internal data with jurisdictional data - Coordinated with other departments to meet production standards & timelines - Conducted onboarding training for new clients & users - Coordinated & conducted weekly project meeting with client for updates, providing reports that I created via Excel to track & monitor 3000+ deliverables & deadlines easing assessment & discussion of variables as well as rick mitigation

- Oversaw the preparation & revision of contracts involving the purchase of goods & services - Tracked authorizations & correspondence -Maintained detailed & organized files, including an audit file for each contract (original contract, changes/deviations, amendments, clarifications, payment schedules, certificates of insurance, & preliminary notices) - Prepared & delivered contract change notices/RFIs as well as prelim insurance documents - Ensured contractor compliance with legal requirements, owner specifications & government regulations were adhered to - Provided contract execution in accordance with company policy

- Accepted incoming Service of Process as well as mail forwarding via hand delivery from process server as well as by mail, checking the Secretary of State website for confirmation of Agent, logging SOP, scanning into proprietary system and forwarding for client, overnighting packages as necessary based on client needs - Proofread corporate documents for accuracy prior to submission to the Secretary of State; these documents included: business formations, Statements of Information, Record requests, Mergers, Conversions, Apostilles, etc. - Pushed 10% reduced rate of rejection via collaboration in office & across the US to ensure documents were prepared/organized for filing with exceptional attention to detail - Maintained exceptional customer relationships by coordinating special routes with runners on an as needed basis - Enhanced Onboarding Program by creating & implementing new hire training documentation - Analyzed & identified areas for team improvement from data procured from production metrics, which was rolled out & utilized - Attended meetings with management to provide feedback & identify development opportunities for innovation - Improved teamwork/teambuilding after requesting attendance & completing training in presentation skills - Increased workplace morale with fun committee; helping exciting celebrations to promote participation & teambuilding

- Was Chief Editor on debut publication with audience of over 1,ooo+ readers & subscribers - Wrote & edited articles while thriving in a deadline driven environment (every other month) by prioritizing effectively, for inclusion in genre specific publication - Actively acquired content via multitude of research methods including online research, written research, interviews, etc.

- Originally hired as a courier and promoted twice within a year to Liaison where I was dispatching the couriers - Facilitated effective & seamless communications between runners, office staff, & clients - Increased customer satisfaction by creating daily routes for runners based on needs of clients after conducting a morning meeting with a team of 9 couriers that I directed on daily basis - Prepared & organized documents for filing in 9 California counties, District court, Appellate Court, as well as Secretary of State with an exceptional attention to detail - Handled billing & payment of independent contractors, including collections on accounts - Created training documents to decrease training time & increase competency of trainees - Adhered to internal & external deadlines related to filing, delivery & follow-up

- Data entry of sensitive documents employing exceptional attention to detail - Create Excel workbooks using weekly data for remittance to CEO - Answer a high volume of calls using a multi-line phone system - Assist businesses in getting set up to process payments via EFT and ACH