Melissa Lai

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv does business in more than 130 countries.

Key Responsibilities • Leading one of the Permanent Recruitment divisions in our KL office, covering end-to-end recruitment for all IT functions, across all industries • Lead and manage a recruitment team of highly specialized consultants on all matters within a leadership capacity. • Strengthen organization & company position through extensive business development initiatives. • Develop and implement recruitment strategies to support the rapid growth of the company & team. • Review and evaluate recruitment policies, practices and procedures and ensure adherence to recruitment policies across the board. • Maintain superior communication with clients, candidates, business leaders, HR Business Partners & other internal stakeholders. Team Lead • Lead the IT recruitment team, driving strategies to fulfil client companies' IT staffing needs efficiently and effectively. • Oversee the recruitment process for all roles, ensuring a smooth, effective process from sourcing to placement. • Manage and develop a team of 3-5 recruitment professionals, setting clear objectives, assessing performance, and providing guidance to achieve goals. • Build and maintain strong relationships with client companies, understanding their IT staffing requirements and challenges to provide tailored recruitment solutions. • Leverage a broad range of sourcing techniques to identify top IT talent, including networking events, social media, and specialized job boards. • Ensure all IT candidates are thoroughly vetted and match client requirements, focusing on both technical skills and cultural fit. • Report on recruitment activities and outcomes, offering insights and recommendations to improve IT recruitment services and strategies. • Provide market mapping/ market insights to clients and internal stakeholders • Stay updated on trends and developments in the IT sector and recruitment best practices to continuously refine and improve recruitment efforts.

CX Technologies Malaysia • Managed a Junior recruiter and closely monitor his performance on a daily basis. • Set clear targets, regularly track and evaluate progress. • Implement new sourcing methods (e.g. social recruiting and Boolean searches) • Review recruitment software and suggest the best option for company needs • Research and choose job advertising options. Achievement: • Achieved individual sales targets for the year 2019

CX Technologies Malaysia • Owns the full life-cycle recruiting process partnering directly with information technology (IT) hiring managers to understand their teams' hiring needs and team dynamics • Recruits for Information Technology (IT) needs of mid to senior-level developers, network, help support, business systems analyst, and admins • Identifies, engages and secures top talented candidates (both passive and active) • Works closely with recruiting coordinators to move candidates through the interview process as smoothly and quickly as possible • Provides excellent customer service to our hiring teams and ensure a seamless candidate experience for all potential candidates Recruiting both application, infrastructure and big data roles

Responsibilities: • To source and place IT/ICT professionals with our impressive list of MNC and Local companies within Malaysia • Grow revenue via placements, development of existing accounts and prospecting of new business. • Weekly reporting on activity and target vs. actual achievements • Perform full-cycle recruiting, including sourcing, screening, interviewing, recommending qualified talent pool and selection • Support business development team/initiatives to further grow the company client portfolio • Manage assignments/projects with minimal supervision • Leverage LinkedIn, other social media sites, and personal network to target, attract, and develop passive candidates • Provide guidance and support to junior consultants Experience in recruiting positions such as: • Software Developers (Frontend/ Backend / Full stack) • Mobile Developers • UI/UX Designer • QA Tester (Automation/Manual) • Business Analyst • System Analyst • Project Manager • System Engineer • Sharepoint Developers • Technical Support/Production Support • Application Support • SAP/Oracle Achievements: • Achieved individual sales targets for the year 2017 & 2018 • Consistently billed every month (2018) • Successfully involved in a recruitment drive project for a MNC Insurance company - recruiting 40 IT candidates for both Infrastructure and Application roles over a period of 6 months.

Responsibilities: • To source and place IT/ICT professionals with our impressive list of MNC and Local companies within Malaysia. • Grow revenue via placements, development of existing accounts and prospecting of new business. • Weekly reporting on activity and target vs actual achievements • Support business development team / initiatives to further grow the company client portfolio • Manage assignments/projects with minimal supervision

True Search is a recruitment firm in Malaysia offers employers a range of services for the entire recruitment cycle including permanent, executive search, outsourcing and HR Services (HR Consulting, market research, etc) covering small and medium size enterprises in all industry sectors, as well as the multinational corporations. Our teams of recruiters have extensive experience and expertise in managing assignments across all levels of management – from chief executive positions, board members, senior and middle management, junior and senior executive as well as functional positions. At True Search, we believe that recruitment is all about people and relationships. If someone isn't a people person, then recruitment is the wrong business for them. Our focus is to build lasting relationships with people, finding the right people for the right job and finding the right job for the right people. Responsibilities: • End to end recruitment function from placing adverts, calling, screening, meeting and interviewing candidates, liaising with clients and managing vacancies • Maintain existing client relationships and sourcing new business through chasing leads and referrals • Attract experienced and quality candidates by developing and implementing effective resourcing strategies • Establish and manage effective resourcing timeframes to ensure positions are filled in a timely manner • Determines applicant qualifications by implementing effective resourcing and selection process • Provide advisory support on manpower and market conditions • Source and manage the use of recruiters and headhunters for resourcing activities Reason for Leaving: Company partnership dissolve

• Monthly prepare reconciliation of bank accounts & generating statement of accounts. • Follow up on Manager’s order approvals • Invoicing • Organizing and maintaining proper office filing system. • Perform any other responsibilities as assigned by the manager Account Payable • Monthly prepare Sales Commission and handle all related book keeping • Handling all media payment such as cheques, payment voucher and Telegraphic Transfer (TT) • Review petty cash reimbursement and coordinate payment • Generate purchase orders for statutory and standard costs, such as electricity, telephones etc. • Match invoice with purchase order and delivery order to ensure quantities and receipt are in order Account Receivable • Daily follow up on debtors collection to meet DSO target • Timeliness and accuracy in issuance and sending invoice to meet KPI • Follow up on outstanding orders • Liaise with Suppliers and send purchase order for payment with proper cost allocation Skills: Microsoft Office SQL Accounting Software Boss Oracle Accounting Software

• Sell and promote credit cards and cash financing- i products in events or road events • To meet and exceed all sales performance goals • To ensure all that all application forms for Credit cards and Cash Financing-I are completed. • To ensure customer's requests or complaints are responded and solved in the turnaround time. • Understand, practice and commit to OCBC core values. • Build and manage long-term customer relationships as well as provide good after-sales service Skills: Communication and Presentation skills Interactive Aggressive and Determined Target-achieved