Melissa Gorman

● Manage aspects of small business ownership, including scheduling and administration ● Provide wedding and non-studio portraiture such as families, couples and graduates ● Offer engagement and wedding day photography services, including photo edits and album designs ● Responsible for capturing moments and telling stories through imagery ● Built relationships and consulted with clients during pre and post production to meet their needs ● Process photos, edit and retouch images using Adobe Photo programs ● Assume duties of creative director by managing and producing photo shoots ● Experience working on site in dynamic and unpredictable environments, using both natural and studio lighting ● Customize photography website with SEO using highly-ranked keywords, intelligent metadata, and relevant text, building outgoing links and internal linking to drive steady traffic to the site ● Market services using Facebook, Instagram, and other social media.

● Responsible for the accurate and timely completion of patient registrations ● Obtained all demographic and third party information with a high degree of accuracy for proper billing and reimbursement ● Obtained and completed all legal documents necessary for patient treatment ● Checked in ambulances promptly so there was no delay in patient care ● Verified patient data provided by other facilities was accurate when transfers were admitted ● Maintained current knowledge of consumer driven insurance policies and provided the customer with information about their benefits ● Complied with all internal hospital policies as well as the policies of outside regulatory agencies ● Provided patients and their families with excellent customer service ● Epic Super User

● Greeted patients and checked them in for their appointments ● Entered all radiologic exam and procedure information into the computer for clinical staff ● Reviewed and filed all electronic fax communications ● Handled communications with physician offices to schedule and obtain procedure orders for their patients ● Handled communications with patients via telephone, email and face to face ● Maintained the front lobby by keeping it tidy and the coffee and water bar stocked ● Obtained and completed all legal documents necessary for the release of patient information ● Complied with all internal hospital policies as well as the policies of outside regulatory agencies ● Provided excellent customer service to patient’s their families

Senior Claims Adjuster ● Handle all damage and loss claims for packages with a Declared Value of $5,000.00 or more ● Process all damage and loss claims for shipments containing regulated goods such as firearms, alcohol, and tobacco ● Evaluate and analyze information and data to properly assess and determine liability and coverage for lost or damaged packages ● Work with internal and external customers to research and investigate claims ● Analyze contracts to determine liability ● Interpret insurance policies to assess and determine liability for shipments that are lost or damaged The UPS Store Claims Adjuster ● Handled all damage and loss claims for packages shipped through The UPS Store Inc. ● Obtained and reviewed necessary paperwork to process claim payments ● Evaluated and assessed coverage for packages shipped using The Pack & Ship Promise Guarantee ● Worked directly with The UPS Store Inc. franchisees to efficiently resolve any issues in order to maintain positive relationships with customers ● Evaluated the proper packaging of packages not prepared by The UPS Store Inc. to determine and assess liability Package Adjuster ● Handled damage notifications by reviewing inspection reports, notifying shipper of damaged goods, and obtaining and confirming shipping information needed to handle claims ● Analyzed inspection reports, photos, and other information containing claim details ● Interviewed each shipper, consignee, and other relevant parties through various forms of communication to determine liability ● Used information obtained in the investigation process to determine and assess liability ● Processed claim payments based on necessary documentation such as proof of value, repair estimates, appraisals, etc. ● Optimally solved problems in a way that satisfied both the client and the client’s customers

● Initiated and completed federal paperwork pertaining to background checks ● Firearms sales ● Provided quality external and internal customer service ● Switchboard operator ● Experience in the safe handling of personal information and monetary values