Melissa Gilliver

Assistant to Head of Office. Support Head of office day-to-day business activities, including highly confidential and sensitive work. Arrange travel and accommodation, and book business-related events and client meetings. Book meeting rooms, arrange conference calls, and organise catering when needed. Prepare and submit expense reports on concur. Printing and binding reports for clients' meetings Prepare and type monthly reports for HOO. Branch receptionist/Switch board/front of house which entails: Greeting, screening, booking meeting rooms, and directing visitors. Provide information to callers regarding the company and transfer them to the relevant individual or take messages for them when unavailable. Order all office materials, keep track of stock, and arrange repair of office equipment when needed. Answering and directing internal & and external calls. Charity Champion for the Branch which entails. Host team meetings and help organise various charitable events to raise sponsorship for chosen charities.

Contracting - temp position Login high volumes of daily planning consultations from all Scottish Councils and Energy Consents Unit Scotland Login daily applications from private clients, developers and the Scottish Forestry Commission for the Asset Impact Team Login new water and sewer connection requests from private property owners Usage of GIS ArcMap system to obtain accurate coordinates Usage of Optimum data base, Patronus Software.

Responding to very high volumes of French client emails and telephone calls regarding their order status Receiving and processing purchase orders over the telephone Organising tax refunds Chasing couriers/carriers regarding late deliveries Recording and processing returned orders Investigating potentially fraudulent online orders

Determining entitlement for benefit and process a very high volume of claims, subject to the provision of the Social Insurance Law and Regulations in relation to Child Benefit, Maternity Benefit, Sickness Benefit, Invalidity Benefit, Industrial Medical Benefit, Industrial Disablement Benefit, Travelling Allowance Grants and Health Benefits Grants Issuing cheques and arranging online payment transfers Providing face to face customer service on a rota basis Identifying and referring cases to the Department’s Determining Officers and to implement the decisions that follow Dealing with public enquiries both in person and by telephone Conducting fact-gathering Interviews and write up file minutes, incorporating recommendations where appropriate Preparing letters to claimants conveying decisions affecting entitlement to benefit or in response to requests for information.

Perform and handle administrative duties. Document and organize all financial transactions and changes of personal details. Screen, refer and respond to inbound calls and incoming mails. Maintain all documentation with corrected deficiencies. Maintain records of payments and update.