Melissa Donald

Freelance photographer with virtually 14 years of experience photographing food, people, interiors, landscape, and fashion photography. Food and fashion flat lay styling experience. Freelance Videographer for production company with clients in a variety of different industries. Experiences with Nikon, Fujifilm, Canon, and Hasselblad camera systems. Proficient in Capture One, Adobe Photoshop, Bridge, and Lightroom software programs. Google Drive, Zoom, Amazon Chime, Apple OSX. Past and present work include The Kroger Company, Caesars Southern Indiana Casino, Today's Media, Fred Films, Today's Woman magazine, Senior Helpers, local political campaigns to name a few.

Above Lending: Answer incoming calls from potential borrowers regarding debt consolidation loans. Interview borrowers, complete loan application, calculate income, discuss various loan options available, and educate borrowers on the benefits of a debt consolidation loan. Financial compliance training and customer service relations. Google Drive, Slack, CaseCenter, TalkDesk, Microsoft Office, Salesforce Legacy and Bedrock, DocuSign. Beyond Finance: Contact existing clients eligible to apply for a debt consolidation loan. Educate clients on the benefits of the loan and connect them to a lending agent for more details and assistance. Fast pace environment, customer service, financial industry compliance training. Google Drive, Slack, Microsoft Office, Salesforce Legacy, Bedrock & Five 9.

Interviewed borrowers, analyzed documentation, and calculated income and assets to determine financial eligibility for residential home mortgages. Assess credit reports and educate borrowers on how to improve credit scores for better rates and loan programs. Knowledge of VA, USDA, FHA, and conventional loan products and guidelines. Educate borrowers through the entire loan process. Maintain relationships with clients and realtors. Encompass, Ricochet, Microsoft Office, Teams, DocuSign, and Adobe software programs. Licensed to originate in multiple states.

Photographed people, fashion, food, and interiors for three publications and advertising agency. Food and flat lay styling, and art direction. Edited images using Capture One and Adobe software programs. Scheduled and coordinated photo sessions and adhered to production and print deadlines. Interviewed, supervised, and trained freelance photographers and photo interns. Collaborated with editorial and deign teams in brainstorming new concepts and ideas. Discussed ad campaigns with clients and adhered to brand initiatives. Utilized Nikon and Fujifilm camera systems; Google Drive, Adobe, Microsoft Office, Microsoft Teams, and Apple OSX systems.

Built relationships with customers by interviewing and understanding their needs, and highlighted appropriate products and services that best suit them. Educated customers on the latest products and services. Cash management, inventory control, and high volume phone and one-to-one customer service.

Created various seasonal dishes with organic farm produce for 75-100 guests. Assisted in weekly menu planning and helped prepare dishes for all meals. Developed dishes for special dietary needs. Oversaw kitchen inventory. Daily communication with gardeners, kitchen staff, and guests.

Maintained existing business relationships and established new ones with homeowners and industry professionals. Answered incoming sales calls and wrote persuasive and educational letters and emails. Constructed sales proposals by calculating square footage from residential floor plans. Trained new sales assistants and assisted and mentored new sales people.

Interviewed, supervised, and trained new staff. On-sight quality assurance and customer service. Managed accounts for employees while on vacation or out sick. Daily morning meetings with business owner and plant manager. Created Excel spreadsheet to calculate employees' accrued vacation-time.