melissa cannon

lease end advisor

About

My main goal is to be as efficient and effective as possible in every aspect. I understand how important it is to pay attention to details to get everything that needs to be done correctly. If there is work to be done I will try my hardest to not let the work fall behind regardless if it is in my department. I am very motivated to help anyone who needs assistance customer, co-worker or friend.

Country

united states

City

san diego

Industry

telecommunications

Skill

customer service representatives, microsoft office, office administration, supervisory skills, account management, troubleshooting, product management, customer service, sales, management, salesforce.com, product marketing, cross functional team leadership, process improvement, microsoft excel, customer satisfaction, team leadership, call centers, technical support

Experience

administrator

prestige auto body

2012-5 - 2012-8 · 4 mos

Documented customer information and photographed damage on cars to supply with estimates. Tracked and logged day by day progress on vehicles. Did basic accounting, bank deposits and employee pay roll.

account specialist

yahoo

2013-5 - 2013-10 · 6 mos

Basic e-mail or internet browser trouble shooting, verified customer's identity properly before assisting with locked accounts or password resets. Reported and/or deactivated any account that was being misused or violated the terms of agreement.

team leader for customer service division

azpen innovation

2013-12 - 2015-7 · 1 yr 8 mos

Handle incoming calls from customers needing technical support, trouble shooting or product repair. Log in & document mailed in tablets as well as verify manufacturers warranty and run diagnostics so technical department already knows what is defective.Track on going status of tablets to and from technical department to customer.

lease end advisor

hyundai capital america

2014-7 - Present · 12 yrs 3 mos

Headquartered in Irvine, CA, Hyundai Capital America is a top-10 U.S. auto-finance company supporting the financial services needs of Hyundai Motor America and Kia Motors America. Through the Hyundai Motor Finance® and Kia Motors Finance® brands, the company provides financial products to Hyundai and Kia dealerships nationwide, including dealer inventory and facility financing, as well as indirect vehicle financing for retail and lease customers. Through its subsidiary, Hyundai Protection Plan, the company offers vehicle service contracts and other vehicle protection products under the Hyundai Protection Plan™ and Power Protect® brands. As of 2016, the company serves over 1.5 million customers and over 1,600 dealers nationwide, and has over $25 billion in assets. In addition to its two offices in Orange County, CA, Hyundai Capital America has customer support centers in Atlanta and Dallas. Kia Motors Finance is the registered trademark of Kia Motors America, Inc. and is used with permission.