melisa pomareda

Design and implementation of strategies, tools and training activities to optimize personnel education, company culture, and staff behavior. Development of knowledge and skills. Design, implementation, revision and follow-up of processes, policies and institutional tools in line with the best practices in human resources management.

First point of contact for customers regarding matters such as maintenance orders, leasing inquiries, tenants’ complaints, service complaints, general inquiries... Resolve customer queries, and handle their requests via phone, fax, email and online. Provide independent resolution to moderately complex inquiries. Responsible for the evaluation of complaints and eventual need for escalation of complex or specialized concerns to the appropriate team for follow up.) Expedite customer ledgers as required.

English, French and Spanish specialist. Complex logistical support, and accurate part and service dispatching for one of the worldwide leaders in telecommunications and networking. Provided telephone, email, and web-based product or service support for the delivery of various services and products.

Selection and recruitment of the candidates after their evaluation by the appropriate departments. Scheduling of skills interviews. Elaboration and implementation of the training programs for the personnel. Creation and control of the work evaluation methods. Development and implementation of motivational programs. Working knowledge of King System and Star Soft.

Responsible for evaluating and diagnosing children. Individual and group work. Supervision of the tasks coordination with the multidisciplinary team. Advice to parents. Development and moderation at parents' workshops. Aid to the development of educational programs from 1999 to 2002.

Design and implement strategies, tools and training activities to optimize personnel education, company culture, and staff behavior. Develop of knowledge and skills. Design, implement, revise and follow up the processes, policies and institutional tools in line with the best practices in human resources managemen

Responsible for the recruitment and selection of bilingual candidates mostly in the IT and sales sector. Liaison with Office Principals and clients: resolve of day-to-day administrative matters. Coordinate of daily appointments.

Evaluation of national candidates for adoption. Evaluation of applications from international candidates for adoption. Coordination of the various stages of adoption with local and international institutions, shelters and orphanages. Development of "reference sheets" for children available for adoption. Elaboration of proposals submitted to the Council of Adoption. Development and supervision of process reports "Empathy & Family Integration." Participation in motivational workshops organized for candidates to adoption.

Inbound and outbound calling from/to customers. Listen actively and ask questions to evaluate customer situations Gather details needed to provide the best resolution. Negotiate to arrange for payment plans and register them into the system. Follow up on resolutions and payments. Conduct financial assessments to evaluate customers dealing with financial hardship and their eligibility to special finance programs. Negotiate and process settlements and payment plans. Help clients with customer service related requests (fee removal; re-send bill; address, phone numbers and email address update; etc.) Escalate customer complaints. Use of ACE Collector system, Sygma CIS system.