Melena W.

- Primary Project Operations Manager for Product Development, Art Production, Design and Sales Team. - Oversee all phases of incoming and current projects; coordinate and lead teams to ensure benchmarks are met for on time product production, completion, and delivery. - Maintain products schedule, specs and description data in Master Production Schedule and collaborate with Design and Product Development teams to ensure accuracy of art specs. - Provide admin assistance, receiving large volumes of emails to and from clients, production, and other internal departments. - Review and approve artwork with leadership prior to final departure to vendor. - Coordinate with purchasing department to ensure invoices are paid on time. - Created new shipping protocol that reduced shipping cost by 80% and saving company $15K+ in shipping cost annually. Coordinate shipments, track packages, and maintain communication with factories concerning shipments. - Co-lead team major team project creating standardized spec sheets process.

Project Coordinator - Primary Project Coordinator responsible for overseeing multiple high-end confidential client projects. - Managed Netflix, CBS, and other external companies new and ongoing projects. - Coordinated with production, technical, and executive leadership teams to streamline projects, production milestones, and project deliverables. - Managed the localization process inclusive of delivery of subtitles, closed captions, dubbed audio, and media assets. - Worked closely with vendors to confirm their capacity to mix and record shows. - Created production tracker capturing project and production schedule and communicated updates to internal teams and clients weekly. - Reviewed international and domestic deliveries of client’s episodes, movies, and short films. - Created new vendor purchase orders in billing system for the finance department. - Assisting with daily large volume of emails to and from clients, production, and staff.

Project Coordinator - Primary office project coordinator for Harbor UCLA Medical Center-Child and Adolescent / Adult Psychiatry. - Oversaw and maintained daily administrative operations and worked closely with management. - Provided excellent customer service and maintained client relations - Scheduled appointments and screened high-volume calls. - Reviewed client’s insurance plans for care and accepted payments. - Provided day-to-day correspondence and program updates to appropriate recipients. - Maintained confidential records of both staff and 450+ clients. - Developed client conflict processes that resulted in a 25% higher customer satisfaction through client survey results. - Trained new employees on software and workflows.

Production Stage Manager – Primary Production Manager managing all aspects of stage Production, creating plans for stage crews and monitoring personnel for 200,000 square foot campus and 5,500 audience seats. - Coordinated and managed multiple stage plans for upcoming concerts and events including unloading equipment, setup, and positioning stage elements. - Oversaw all backstage movements, scheduled production meetings, and created plans for stage crew. - Lead periodic meetings with production and clients on and off site to provide weekly reports and status updates. - Provided technical assistance in rehearsals and live events. - Collaborated and worked closely with directors and designers to ensure that their vision and goals were met. - Oversaw recordings for concert, service, and conferences. - Provided administrative support as needed, managing email, phone traffic, and record keeping etc. - Trained staff and volunteers on workflows. - Awarded Best Employee of Month and Year three times.