Melek Benkraouda

- Co-founder of SOP Snap, an AI-powered manufacturing compliance and performance platform - Responsible for driving company growth through business development, partnerships, investor engagement, and strategic initiatives - Helping shape product direction to address key manufacturing challenges including SOP adherence, training gaps, and operator accountability - Focused on building a solution that reduces execution errors, improves operational consistency, and creates measurable value for manufacturers - Bridging market needs with product strategy to position SOP Snap as a modern tool for smarter frontline operations

- Manage and support a portfolio of 20+ Odoo partners across the MENA region, helping them grow their pipeline and revenue through tailored ERP solutioning. - Identified market gaps and onboarded 5+ new resellers within 6 months, contributing to a 25% regional growth in partner-led deals. - Analyzed 50+ client businesses to deliver industry-specific ERP implementation strategies using Odoo's modular suite. - Conducted workshops and training sessions that improved partner onboarding efficiency by 30%. - Closed 15+ co-led deals with partners by leveraging strong negotiation tactics and value-based selling. - Collaborated cross-functionally with Odoo’s product, technical, and sales teams to customize deployment plans and ensure client satisfaction. Skills: Partner Enablement Strategy, ERP Solution Design, Sales Pipeline Growth, Cross-Functional Collaboration, Workshop Facilitation

- Co-founded Google’s most featured logistics & dry cleaning service in Dubai. - Grew our customer base to over 4,000 and processed 180,000+ items. - Managed high-end contracts and high-profile vendors from the U.S./U.K. Army and Navy to luxury hotels, spas, and gyms in Dubai and secured more than 1.3 million AED in bidding. - Utilized Google Analytics and Facebook Analytics for deep insights into customer behavior and trends, aiding in data-driven decision-making. - Implemented Google Analytics and Facebook Analytics tracking to analyze trends, affinities, and behavior of visitors and returning customers. - Implemented Delivery Route Optimization (DRO) system for operational efficiency and strategic logistics management. - Employed E-POS system CleanCloud, enhancing transactional efficiency and customer experience. - Integrated Zoho CRM for superior data management and personalized service, enabling a customer-centric approach.

- Developed and enhanced strategic partnerships in the luxury design sector, significantly increasing revenue and expanding our market share. - Established a cohesive team of experts drawn from diverse functional backgrounds, ensuring flawless execution of projects. - Successfully led 7 high-end interior design projects from conception to completion, ensuring exceptional quality and adherence to timelines. - Cultivated and maintained robust client relationships, ensuring high levels of satisfaction and loyalty, crucial for our continuous business relations and operational support.

- Cultivated and nurtured strategic partnerships with top-tier brokers and developers, fostering a comprehensive understanding of the dynamic real estate landscape in Dubai - Established and nurtured relationships with high-net-worth clients, ensuring client satisfaction and loyalty. - Utilized data analytics to gain market insights, boosting sales and expanding the client base, through excellent analytical and problem-solving skills.

- Spearheaded multi-branch operations in the luxury tourism sector, effectively managing a diverse team of 17 across Miami, Dubai, and Algiers. - Developed and successfully implemented a comprehensive $1.7 million business plan, resulting in a consistent annual profitability increase of 29% - Planned and managed 40+ voyages for 1100+ customers, spanning across 22+ countries, ensuring seamless execution and customer satisfaction. - Actively engaged in key international tourism events such as the Internationale Tourismus-Borse Berlin (ITB), expanding professional networks and fostering global business relationships

- Expertly pitched T-Mobile's services and solutions to businesses and walk-in clients, demonstrating strong sales capabilities and product knowledge. - Acquired specialized technical software training, enhancing the ability to swiftly and effectively resolve client technical issues. - Engaged with both new (cold) and returning (warm) clients to skillfully up-sell, down-sell, and cross-sell products and services, maximizing sales opportunities and customer satisfaction.

- Assigned to restructure the business center to be more customer-centric and experience-driven which involved new technology and a linear flow of movement. - Managed a team of 15 people to create the newly designed office for LYCA Mobile Achieved sales profitability of nearly 300% with the new business center. - Reintroduced product knowledge and meetings to improve teamwork and sales. - Guided my team individually in carrying out their tasks to assess their performance and gave them pointers to improve their skills in sales.

- Founded a unique and innovative solution to bio-jet fuel using locally accessible vegetable oil. - Presented project concept in IDEX (International Defense Exhibition, Abu Dhabi, UAE, 2013) to Crown Prince Shiekh Mohammed Bin Zayed as well as government dignitaries and international defense companies CEOs. - Secured funding of more than 250,000 AED by the Minister of Higher Education, UAE and the UAE Air Forces

- Received the award of the Best Engineering Intern of spring 2012 at UAE University. Introduced innovative ways to enhance the seamlessness in the production line of precast structures. - Assisted the maintenance department in carrying out preventive maintenance (PM) procedures like time-based, usage-based and predictive maintenance best practices. - Ensured quick reboot of the production line when breakdowns occur. - Presented to the CEO of EXEED the achievements and contributions of our team to the company.

Relevant coursework: Machine Learning, Data Structures, Artificial Intelligence, Database Management Systems, Computer Networks, Operating Systems, Data Mining.

Relevant coursework: Linear Algebra, Differential Equations, Computer Programming, Probability and Statistics, Computer Aided Design, Introduction to Mechatronics, Dynamic Systems & Control, Energy Management & Maintenance Engineering, Mathematics for Mechanical Engineering