Melanie Pridgen, MA

Writing procedures, and reports. Updating Archer .

Creator of Adult coloring books.

Fraud Prevention

On call disaster responder.

Served as a member of the internal ISO audit team Served in remote diagnostics, troubleshooting, and repair of Avaya telecommunications equipment Received trouble reports from various sources such as technicians, customers or mechanized systems Analyzed trouble reports to determine appropriate procedure and dispatched field technicians Obtains frequent status reports and updates tracking system Maintained appropriate forms, records, and reports including updating customers of repair status Performed duties of Database administrator Interfaced with various levels of management, technicians, vendors, and customers Operated computer terminal and engaged in data processing by utilizing excellent communications skills Served as a member of the Medical Emergency Response Team (MERT) Served as a member of the Safety Team Ensured safety of Avaya personnel and property

Received trouble reports from various sources such as technicians, customers or mechanized systems Analyzed trouble reports to determine appropriate procedures Dispatched field technicians to ensure customer concerns are resolved Obtained frequent status reports and updates tracking system Maintained appropriate forms, records, and reports Performed duties of Database administrator Interfaced with various levels of management, technicians, vendors and customers Operated computer terminal and engages in data processing functions Served as trainer to assist new hires and existing team members on learning company procedures Improved and created processes for ISO compliance Served as a member of the internal ISO audit team Served as a member of the Alliance for Employee Growth team Served as a member of the Medical Emergency Response Team (MERT)

Received trouble reports from various sources such as technicians, customers or mechanized systems Analyzed trouble reports to determine appropriate procedures Dispatched field technicians to ensure customer concerns are resolved Obtained frequent status reports and updates tracking system Maintained appropriate forms, records, and reports Performed duties of Database administrator Interfaced with various levels of management, technicians, vendors and customers Operated computer terminal and engages in data processing functions Served as trainer to assist new hires and existing team members on learning company procedures Improved and created processes for ISO compliance Served as a member of the Alliance for Employee Growth team Served as a member of the Medical Emergency Response Team (MERT) and Safety Team

Vendors, AT&T, and Federal Team Processed equipment orders for Vendors, AT&T departments, and Federal Government Wrote and improved processes for ISO compliance Served as a member of the internal ISO audit team