melanie gardea

* Provided customer service for national women's apparel chain: greeted and assisted customers * operated registers * answered phone calls * assisted online sales * staged merchandise displays * conducted opening and closing functions * performed cash count.

* Researched overdue account balances and followed up by mail and/or phone to customers on delinquent payments * determined cause of delinquency and best course of action to assist customer * negotiated arrangements with clients to cure delinquency * documented all efforts.

* Scheduled appointments * answered, transferred, and placed calls on multi-line phone system * performed general medical office clerical duties to include filing, typing, and photocopying. Verified patient's insurance, Medicaid or Medicare coverage * maintained patient database, posting payments and charges * updated patient records * performed routine audit of charts including nurse's patient summary * reported discrepancies found through such audits.

* Answered and transferred calls on multi-line phone system * disbursed checks for loans * updated loan information * logged, processed, and documented incoming loan payments. Telephone Representative: answered basic loan inquiries * assisted with money market accounts and share certificates * awarded Satisfaction Survey Customer Service