melaney zitzner

* Worked with customers, learned to be personable and developed basic knowledge of selling. * Developed attention to detail by taking accurate customer orders. * Worked with cash, learned to count back change.

* Responsible for the operation and maintenance of $700,000 worth of sensitive communication equipment resulting in zero loss for a 2-year period. * Operated and conducted performance tests on equipment. * Managed three personnel in the safe installation, configuration, and operation of sensitive equipment with no personnel injuries or equipment damage over two years. * Expertly monitored, recorded, and timely submitted communication reports to oversight management. * Responsible for the security of SECRET clearance communication codes, with no security breach in a 2-year period. * Received an Army Achievement Metal for accomplishments in this position.

* Expertly updated book call numbers, organized books on shelves, setup displays, and cataloged books within the library. * Went through donated materials, discarded unusable material, deleted files from the database. * Worked with library patrons, looked up books, and helped the patrons search for materials they required. * Worked hard to meet deadlines in cleaning schedules.

* Anticipated customer needs, and went above and beyond to meet those needs. * Skillful in customer service. As an employee at Safeway, secret shopper reports were 100% positive. * Successful multitasker while remaining professional and courteous in a fast-paced environment as well as making day-to-day operational decisions. * Worked as a team to accomplish set goals. * Worked with money, checks, and debit/credit cards. Made proper change. * Kept a clean and safe working environment.

* Skilled at using Windows 7, Microsoft Office, and Microsoft Outlook. * Managed multiple projects and met deadlines in a high tempo environment. * Efficiently reviewed, corrected, and submitted documents for approval. * Proficiently proofread Unclassified and Secret documents for errors before publishing. * Used professional writing skills to ensure personnel were aware of the status of their paperwork. * Tactfully requested assistance in clarifying paperwork writing. * Prepared and briefed reports to upper management on status of important documents. * Responsible for troubleshooting computer hardware issues and swapping out computer hardware to ensure 30 computer work stations were operational.