Mel Savidis

● Accurately despatch and deliver jobs on schedule ● Prepare consignment notes ● Pack, label, and manage stock control ● Process sales orders and organise proof of deliveries ● Coordinate logistics and dispatch ● Handle discrepancies ● Optimize warehouse processes ● Lead and manage a team of picker & packer, drivers and returns department ● Building Rapport With Customers ● Prepare billing on weekly / fortnightly / monthly basis dependant on client requirements ● Support the Warehouse Manager with daily tasks and KPIs ● Uphold safety standards and follow WHS procedures ● Confidence using Microsoft Word, Excel and Outlook ● Exposure to Infor and 2IC software

● Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives. ● Managing up to 10 staff members ● Met budget targets by controlling expenses and eliminating wasteful behaviours. ● Performed Stocktakes on a weekly basis ● Oversaw inventory management with cycle counts, audits and shrinkage control. ● Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. ● Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility. ● Delegated work to employees based on shift requirements, individual strengths and unique training.

● Managing up to 6 Staff Members ● Creating SOP's and Implementing Strategies into the workplace ● Creating an Exceptional Guest Experience ● Reporting to the Dealer Principal ● Communicating with Internal and External Guests ● Complying with Toyota's Standards ● Ensuring that all Staff are Inducted and Trained correctly in their role ● Auditing of all Sales Paperwork on a Monthly Basis ● Implemented a Service Call Centre of 4 Staff

● Building Rapport With Customers. ● Represented the manufacturer Brands in a Respective Way ● Expanding client bases and build loyalty through exemplary customer service. ● Created strategic brand building events to expand the current product portfolio. ● Consistently met and exceeded department expectations for productivity and accuracy levels. ● Follow Up via all forms of communication

● Process vehicle quotes via email and phone. ● Work Together as a team with both internal Guest and External Guests. ● Fostered relationships with customers to expand customer base and enhance loyalty and retention. ● Coordinated with purchasing manager to negotiate and secure contracts with key clients. ● Communicated brand identity and corporate position to internal and external customers to foster brand loyalty and recognition. ● Partnered with vendors to develop quotes, negotiate costs and produce mandatory materials

● Assist All 3 members of the Fleet Department to reach a main common goal. ● Liaising with guests to organise test drives and book in delivery times. ● Liaise with outside suppliers to gain quote on accessories ● Met customers and offered assistance with selecting make and model of vehicle's, finding accessories and completing purchases. ● Built and maintained effective relationships with peers and upper management.

● Adhering to Roads and Maritime Services Guidelines at all times. ● Registering and processing correct data of Brand New Vehicles ● Registering and Renewing Registration of Used Vehicles ● Attending the RMS for any non Online Related transactions ● Filing relating to any of the administration roles involved ● Data Entry ● Maintaining professionalism whilst operating a busy switchboard ● Ensuring all guests were directed to the correct department