Meiling Tay

•Process sales orders in full cycle from order entry to invoicing with accordance to company guidelines and policies •Provide single point customer service contact to customers, business partners and Sales Offices in SEA & ISRAEL •Schedule and coordinate with Logistics and freight forwarder and ensure documentation are complied to regulations. •Work with planners to expedite orders outside standard •Ad hoc tasks as required

•Manage, plan and organise the daily operations. •Take ownership of orders from entry to delivery •Manage and ensure transactions are processed promptly. •Generate, compile and analyse reports. •Attend to customer requests promptly via phone and email. •Ensure customer satisfaction level is met daily •Coordinate and work with other teams in the supply chain and 3PL. •Assist Sales in achieving their monthly targeted revenue

•Order fulfillment – processes quotations, orders, returns, replacements, debits and credits accurately and timely. •Respond effectively and efficiently to customer inquiries ranging from orders, product availability, pricing, shipping, billing (invoices, debits and credits), documentation (proof of delivery, terms of contracts etc.), marketing promotions and sample requests. •Attend and handle customer complaints, logs the complaint data in system and following through to ensure complete closure within 24 hours. •Review all open sales orders and backlog; follow up with relevant supply site contacts to ensure on-time shipments. Escalate issues appropriately to ensure prompt resolution. Inform customers of product delinquency and proposed recovery dates. •Work with planners to expedite orders outside standard lead times. •Follow policies and procedures (References SOPs, WINs, and approval processes) accurately and efficiently, keeping up to date with the latest tools, techniques and best practices.