meihua chen

adjunct lecturer

About

I am a passionate senior user researcher for an enterprise security product at Trend Micro. I love to explore the insights of clients' needs and use cases to develop new design and business opportunities. As a UX team lead, I come up with strategic research plans by using multiple methodologies. Having both hardware and software user research experience has enabled me to understand how users engage with new technologies. Specialties: user testing in lab, remote prototype user testing, user interview, human-computer interaction, laptop and tablet user experience, usability, product design, design thinking

Country

taiwan

City

taiwan

Industry

design

Skill

product design, concept development, sketching, industrial design, illustrator, user experience, design strategy, concept design, user centered design, graphic design, interaction design, packaging, adobe creative suite, design thinking, user interface design, concept art, photoshop, adobe photoshop, user experience, usability testing, user research, user experience testing, experience design, user interface prototyping, user interview

Experience

adjunct lecturer

university of soochow

2019-9 - Present · 7 yrs 1 mo

Course: Design Thinking and Innovation Department of Psychology

graduate teaching assistant

wharton executive education

2010-3 - 2010-8 · 6 mos

Graduate Teaching Assistant for Product Design Course in executive MBA program

product designer

duckimage

2007-8 - 2008-8 · 1 yr 1 mo

concept developer and project manager

medici creativity

2010-5 - 2011-8 · 1 yr 4 mos

* Toy concept inventor * Generate new toy concept design, prototyping, concept testing, cost estimation * Promote new toy concepts to major US toy companies

senior user experience researcher

trend micro

2020-1 - 2019-2

As the first hired UX researcher in a hybrid-cloud enterprise server security product team, I brought user-centered design thinking to the software development process to this team to ensure new features always address clients' needs. I also build a UX team from scratch. Reduced the lead time of feature delivery almost in half by helping with cross-site communication. ● Bring the design sprint framework into the design process to reducing the lead time of delivering a new feature. ● Build the customer journey map such as deployment process, security policy configuration, and upgrading operations to improve cross-team and cross-site communication

user experience researcher

dell

2014-1 - 2017-2 · 3 yrs 2 mos

Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers. We are deeply committed to serving our community, and the company has also received numerous accolades ranging from employer of choice to energy conservation awards.At Dell, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. This means fostering an open approach to technology innovation that delivers effective solutions for all customer challenges. We believe technology is essential for human success and that it should be accessible to everyone.