Mei Ying Low

• Execute daily outbound calls/emails to decision makers (C-levels) • Qualify opportunities, handle objections, and explain cloud solutions • Engage prospective customers through outbound prospecting campaigns • Contribute to team projects to refine sales processes • Facilitated communication between clients and partners to ensure smooth progression toward deal closure

• Conduct outbound sales for IT products (Software, Security, Cloud) • Build pipeline and analyze customer buying trends • Generate repeat orders through upselling and cross-selling • Provide market feedback on competition and pricing

• Resolve escalation cases and collaborate with engineering teams • Conduct refresher training for product knowledge • Provide support to the advocates if needed and assist to clear backlog cases

• Handle customer inquiries via phone, email, and chat • Assist with license management and portal troubleshooting • Escalate unresolved issues to escalation team

• Support agents with customer inquiries and complaint resolution • Assist new hires with product training • Manage reservation inquiries and complaints via phone/email • Coordinate with hotels for special requests and complaint resolution