Mei Lin L.

- Dealt with and responded to customers promptly on product inquiries, pricing, and delivery information. - Handled daily customer orders and explored new opportunities by opening new accounts. - Planned and executed productive sales visitations to build up good rapport with existing customers. - Arranged product proposals and demonstration requests from customers; updated progress to management. - Coordinate with supply chain and oversee special orders to ensure order fulfilment. - Responsible for the timely collection of payments. - Assisted the marketing team in promotional activities. - Collected market & competitor’s information to feedback to management. - Perform other tasks as and when required.

- To be in charge of developing dealer and contract sales. - Regularly visit existing customers and prospects to develop and maintain good relationships. - To support the customers for both pre-sales and post-sales matters like providing technical advice and services in accordance to their needs. - Site visit, site measurement and material usage calculation. - To record daily activities, opportunities and prepare quotations via Salesforce Application. - Cooperate with other departments for pricing, quotation, customers' purchase order and stocking related matters. - To arrange and work closely with the outsource business partners for installation jobs to achieve customer's expectation and satisfaction. - To coordinate with the internal team for customers’ order delivery issues. - To monitor and follow up payment collections from customers. - To manage and keep up-to-date with the latest products and market activities. - Assist and coordinate development of action plans by management or marketing department. - Retrenched during the COVID-19 pandemic (Oct 2020 – Sep 2022), and rehired in Oct 2022 for performance and reliability.

- Processing of sales order, customer’s purchase order and purchase requisitions. - Generating quotations according to customer requirements. - Coordinate job requisitions from the sales team. - Answer for customer enquiries: stock availability, pricing, lead time and product info. - Respond to customer and supplier enquiries about order status, changes, or cancellations. - Interact with suppliers on a day-to-day basis. - Goods ETA checking and updates sales. - Goods receipt acknowledgement, matching and data entry. - Review inventories and maintain reports - Prepare and issue delivery orders and work orders. - Coordinate with the warehouse on deliveries orders and the operation team on work orders. - Handling customer complaints and defective product reparation.

- Promoted internally from Operator to Fab Assistant to Technician. - Performed product failure analysis using high-tech equipment (FIB-SEM, SEM/EDX, etc.). - Supported engineers in data collection and reporting. - Participated in TPM and 5S practices, and complied with ISO and safety standards.