Mei Hong Ooi

• Participate in monthly Sales Meeting and prepare minutes • Liaise between Sales and HQ, especially in HQ demand and various surveys, and foe EOL activities. • Prepare various report, eg. Forecast Accuracy, Quality Claim Report, Top Management Report, Gross Profit, Distributor Data, etc. • Performed translation (from Japanese to English) for materials shared by HQ. • Support Sales with various systems for Sales Activities. • Register and maintain Customer Related Data in SAP System. • Prepare official quotation and price check with HQ when necessary. • Support for customers' requirement on samples, spec, and other documents. • Support for MD and Sales for ad-hoc requests. • Generate Regular Weekly/ Monthly Reports.

• Support Indonesia Market i. Assist Indonesia Distributors for Enquiry / Projects by preparing Quotation o Analysis and understand the requirement/ specifications of the enquiries / projects o Select the suitable products upon customer’s requirement o Check the availability and delivery lead time with respective factory o Check the Pricing for each items o Prepare Quotation and Deviation List / Clarification when necessary ii. Monthly Orders Entry o Keep track of the status of order placement for each distributor o Check the total Net Weight for each draft order received. o Check delivery lead time with respective factory o Input order after received official PO from distributors. iii. Dispatch Order Confirmation & Proforma Invoice iv. Follow Up Payment o Send reminder regarding payment schedule to distributor o Check with Account Department to ensure payment is received v. Dispatch Mill Certificates to Distributors monthly vi. Assist Distributors for technical issue or enquiries o Contact with Technical Support Team when necessary vii. Non-Conforming Products / Claim o Obtain necessary information of the non-confirming products o Prepare a report and submit to Headquarter and Customer Service Department o Liaise with Customer Service Department in order to follow up on the issue o Explain and update distributor about the situation and report when it is available • DCC for ISO o Monitor and follow up on the manuals update o Obtain approval for updated manuals o Documentation and filing o Control of the Master Copy for Manuals o Preparing the necessary document for External Audit o Assist QM for preparation for External Audit o Prepare report for Management Review Meeting

• Maintain the cycle of Customers Data in the system (Oracle and Siebel) • Support Japan Region (Japan Customer Data) • Cross region Coverage for Southasia Pacific, China, Hong Kong and Taiwan • Data Quality (Handling on Duplicate Accounts, Addresses and Contacts) • Working on Team Projects i. Leadership Audit Survey (LAS) FY 11 Conducting Online Survey, Activities such as Calibration, role play which related to Leadership Audit Survey in order to help the team has better understanding on LAS. ii. QAO (QOR, Activities, Opportunity) Investigated on the impact and the changes in the system should these transactions (QOR, Activities and Opportunity) are moved. iii. R12 Involve in Testing Cycle for the new version of Oracle and provide support to the team after New Oracle is implemented. iv. Leadership Audit Survey (LAS) FY12 Conducting Online Survey, Activities such as calibration, quiz, role play, debate which related to Leadership Audit Survey in order to help the team has better understanding on LAS. v. ECD Web 2.0 Reviewed training materials and updated the documents according to the format and ISO standard. Besides, also being appointed as the gatekeeper to ensure all training document is up-to-date. vi. FY13 Planning Assist manager and supervisor in conducting a meeting/brainstorming section with team to collect feedbacks and suggestions for the planning for year ahead. vii. CRM Survey Planning and conducting an online survey which allow our department to collect feedback about service provided. Design on the questionnaire as well as compiling feedback obtained. viii. Share Doc Migration Investigated on how Share Doc functions as well as the feature in order to come up with training material. Besides, prepared for the document migration and also responsible for team training. ix. MBO Responsibility Compile and analyse data from in monthly basis by using pivot table. Transfer the data accordingly to MBO for every team member for 1-2-1.

Day care teacher for Standard 5 students from various school. -helped in school works and tuition works. -checked their every single piece of home work. Tuition teacher for Standard 1 and Standard 2. -Guided them in study. -prepared test questions according to scope of study per school syllabus.