Mehul Bharwada

Digital Compliance Platform • Provided leadership and direction in establishing Oracle Siebel based enterprise-wide shared compliance management platform used by multiple ministries following agile best practices. • Completed Sprint 0 to capture high level needs, fit-gap analysis, backlog creation/grooming and sprint planning including Agile/JIRA/Confluence training for three onboarding clients. • Provided technical expertise in defining optimal application and infrastructure solution to ensure timely delivery through iterative development. • Ensured strict adherence to compliance management activities including cybersecurity (TRA), enterprise architecture, PMO gating, privacy (PIA), accessibility (AODA), Digital First Assessment and information management. • Provided ongoing consulting advise to clients and program status updates to all various levels including Treasury Board, CIO, Directors, Managers and Agile Team using dashboards.

Core Modernization (Policy & Claims Transformation) • Provided leadership and direction in establishing procurement strategy for a multi-year core insurance technology transformation program and secured executive leadership approval. • Established stakeholder across multiple jurisdictions (North America, Europe, Asia) to finalize reviewers, evaluators to define procurement scope, evaluation criteria and pricing templates. • Through RFP engaged Guidewire and Duck Creek (P&C Insurance Suite SaaS vendors) to carryout vendor Q&A sessions, customer reference check and in-depth demo sessions. • Using RFI engaged several System Integrator vendors to implement SaaS based P&C Insurance suite products.

IT Value Management Program • Provided strategic leadership and direction in establishing IT Value Management function within organization including service catalogue establishment. • Enabled evidence-based decision making for executives by deploying prudent fiscal management through monthly and YTD views of executive dashboards. • Established robust IT investment optimization practice by improving benefits realization framework and overall improvement in stronger business case for portfolio of IT work. • Working closely with Tata Consulting Services, developed Quality Management Operating Model for the IT organization to ensure continuous improvement of all areas within IT cluster. Infrastructure Transition Program (ITP) • Leading the Data Centre Migration project under ITP following Scrum best practices to migrate 100+ enterprise applications from on-prem infrastructure to IBM private cloud. • Lead and facilitate agile program processes and workshops to ensure detailed planning, analysis and design by leading multidisciplinary team of business and IT professionals. • Lead deployment planning, financial, resource and change management activities • Effectively manage multiple vendor relationships along with onshore/offshore teams to ensure that team performance and velocity aligns with management expectations and KPIs. • Provide extensive management reporting through interactive dashboards, in-depth data analysis and customized presentations. • Work collaboratively across customer base to ensure organizational alignment.

Carrier Digital Transformation Program (CDTP) • Established digital first service delivery program to modernize Carrier line of business in response to Ontario Auditor General Office recommendations covering both services to Ontario citizens and advance analytics capabilities for internal stakeholders. • Established multiple projects under CDTP along with program governance, escalation path, scope, schedule, resource plan, multi-year budget ($1.5M/year for next 3 years). • Delivered highly secure and AODA compliant online CVOR renewal service following SOA and omni-channel design methodology, while migrating from on-prem data centre to Azure cloud. • Provided innovative OLAP/OLTP solutions to everchanging technology and business priority by effectively managing dynamic scope, schedule, risks, issues, decisions and change requests. • Effectively managing cross dependencies between concurrent projects, provided guidance, mentorship and technical thought leadership to team members throughout project lifecycle.

Core Services Modernization – Secure Digital Access [Initiation] • Provide technical leadership and guidance to ensure that proper planning and intake activities are carried out to achieve appropriate resource allocation for the project to achieve successful delivery. • Establish partnership with Enterprise Access Control (EAC) project for external stakeholder (i.e. Worker, Employer) Identification, Authentication and Authorization. • Lead planning and execution of procurement and vendor management activities to ensure appropriate resources are available in timely manner for successful program delivery. ITC 2019 Operational Planning • Provide strategic input in assessing opportunities identified by all clusters across WSIB. Determined required resource commitments to support all potential work opportunities. • Assisted in preparation of financial and resource forecast for year of 2019 and successfully presented a case to increase 27 net new staff for IT Cluster. • Build unified pooled resources approach for all ITC KTLO project for year 2019 work to be managed under project planning office through common cost centre for all project. • Established prioritization framework for ITC executives to determine most relevant KTLO work to be completed in year 2019. ITC KTLO (Keep-The-Lights-On) Program • Provide technical leadership to ITC KTLO program with 40+ projects grouped into multiple portfolios to ensure operational continuity and ongoing business improvements are delivered. • Build and implement new IT Intake process ensuring that both KTLO and Corporate projects are properly assessed for alignment with organizational priorities prior to formally accepting them as work to be delivered by ITC. • Established resource management (for 150+ FTE and contingent resources) and financial controls (for $10M+ budget) at both project and program level to ensure effective utilization of resources and better management of financial resources.

Legacy Decommissioning and Data Archival Program • Lead a program that is decommissioning 65 legacy applications spanning mainframe, Wintel and UNIX platforms having various in house and COTS. • Established a decommissioning process, information capturing templates, resourcing model and Governance structure as reusable organizational assets for all future decom. activities. • Successfully completed decommissioning of 23 legacy applications and 4 data archival solutions resulting into ongoing yearly savings of $1.8M in base IT funding. SQL Server Optimization Project • Build inventory of all SQL server installations across 5 data centres and documented its usage statistics in real time to enable decommissioning decision making. • Shrink SQL Server inventory by 20% resulting into ongoing hardware and software cost savings of more than $1.1M/year. SAS RFP Project • Engaged stakeholders across various divisions to build an RFP to acquire professional services, software licenses and end user training services to rollout new SAS and Office Analytics server products addressing various challenges faced by legacy PC based SAS implementation including accessibility, security and privacy compliance considerations.

• Developed implementation plan for Government of Ontario Mobile strategy while establishing best practices and building Ontario Mobile App, Ontario Enterprise App Store and Ontario SMS gateway. • Established relationship with all major mobile platforms including Apple, Google for Android, Microsoft for Windows and BlackBerry while working with other mobility leaders. • Effectively managing various development and maintenance projects related to business and financial solutions to manage operational and capital funding of $27B/year across EDU and TCU. • Leveraging extensive knowledge of financial systems and working closely with TCU client successfully implemented Oracle Hyperion Planning COTS product to enable efficient funding model administration for client ministry while integrating with Go-Secure corporate solution for identity and access management. • Obtained Management Board approval through MB20 to initiate $15M Education Financial Information System (EFIS) Modernization project. • Leveraging 10+ years of knowledge and expertise in identity management, extended the Ontario Education Number (OEN) solution to postsecondary education sector enabling evidence based policy making for university and college sector. • Lead a project to migrate public facing business critical financial information systems infrastructure hosted in legacy secondary data centre to zone 1 primary data centre. • Provided strategic leadership and direction in establishing Platform as a Service (PaaS) model for cluster wide rollout of funding model administration services. • Exceeded client’s expectation of service delivery goals for both OEN and various Financial Information Systems by developing and managing effective service-level agreements (SLA) and associated key performance measures.

• Working as a part of senior executive team developed an organization model to manage 10 yearlong, $200M Road User Safety (RUS) modernization program. During staff mobilization phase, helped recruit team of IT professionals covering several management and technical roles to fast-track project initiation phase. • Provided strategic leadership in establishing organizational transformation objectives and strategic roadmap while effectively managing and directing Ontario Driver and Information Products related services portfolios. • Working closely with trusted advisors from Deloitte, developed strategic advice for senior management regarding RUS modernization program management approach. • Developed assessment criterions and tender documents for multi-year 10+ million dollar highly complex procurements for Project and Program Management Services through RFP, Systems Integrator RFQ and International Registration Plan solution through RFP processes. • Effectively managed multiple project teams by providing direction and guidance to line managers while providing leadership to 6 fulltime, 8 consulting staff and 12 architects covering Business, Information, Application, Security and Technology architecture domains. • Effectively balancing interest of more than 30 stakeholder groups helped defined requirements elicitation approach for RUS modernization that covers highly complex business of Road User Safety Division which generates annually $1B in non tax revenue for government of Ontario.

• Provided expert strategic advice, technical direction and leadership to major I&IT initiatives while managing a portfolio of multiple, concurrent and high risk IT projects for Business and Finance Division of Ministry of Education. Ensured correct project controls and measures are in place to direct Project Managers for successful delivery of several projects within portfolio • Provided practical solutions for implementation of Beyond eOntario strategy while developing operation plan for Technology and Business Solutions Branch for year 2009-10 and 2010-11 • Effectively managed section budget and staff of 9 FTE, 6 consultants and other assigned project staff through financial controls, recruitment, training, solution development, work scheduling, assignments allocation, determining performance standards, evaluating work and handling labour relations with workers unions • Established the concept of resource pools across multiple technical teams under technology branch to initiate matrix organization to achieve resource utilization efficiencies • Successfully delivered on time and within budget multiple concurrent large projects such as Ontario School Year Calender Modernization, School Facilities Information System Modernization, using in-depth knowledge of portfolio/project management principals, techniques and processes • Help client organizations achieve their business goals by partnering with them from the beginning of project concept and providing timely technical and business transformation advice, sound planning practices for successful delivery of reliable, cost-effective and innovative I&IT solutions enabling accessible service delivery to Ontario citizens in timely manner • Effectively directed the development, evaluation and approval of systems/programs leveraging my in-depth knowledge of entire SDLC covering business systems requirements, analysis, design, development, testing and implementation in multi-platform environments

• Provided project leadership in deploying Multi-Functional Printers at client ministry’s site offices across province to enable business continuity while successfully managing stakeholder relationship with both Federal and Provincial governments and various private sector vendors. • Working as a member of Project Management Review Team developed CSC Cluster’s Gateway Review process in close conjunction with Project Management Office. • Helped client ministries successfully achieve their business goals by providing infrastructural projects coordination with Infrastructural Technology Service provider for implementation of corporate initiatives like Service Order Desk Online, Enterprise Change Management, Enterprise Incident Tracking (EIT) Migration and Network Attached Storage (NAS) transition. • Provided project leadership for multi-year desktop refresh project replacing more than 10,000 desktops, laptops, tablets, local/network printers for all client ministries of the cluster in line with asset lease expiry timeframes while ensuring proper funding availability through budget process.

• Working as Lead Architect provided guidance and technical expertise leading a team of multiple IT professionals for Road User Safety (RUS) modernization program. • Developed AS-IS and target Component Business Model and Program Logic Model for Road User Safety Division with dimension and service models covering all business competencies. • Working on business case followed gateway review process including architectural checkpoints preparation using Ontario Public Service (OPS) Unified I&IT Project Methodology. • Analysing several existing Driver, Vehicle and Carrier system solutions, established suitability of the Service Oriented Architecture (SOA) framework and conceptual target application architecture for RUS modernization program.

• Providing guidance and technical expertise leading team of 10 IT professionals while optimising development and maintenance processes and policies. • Helped client organization in eliciting business requirements using various techniques including interviewing, brainstorming, rapid prototyping and joint application design (JAD). • Established configuration management process following ITIL best practices using visual SourceSafe (VSS) and Microsoft Team Foundation Server (TFS) tools while exposing source repository for secure web access to enable concurrent and collaborative development efforts by off-site vendor and in-house IT teams. • Enabled highly productive and connected team development using Microsoft Visual Studio Team suite while reducing test cycle time to half by achieving regression test automation through HP Quality Centre. • Successfully provided reliable, cost effective and innovative solutions to client organization by performing business analysis, business process re-engineering, data and process modelling.

• Supported and maintained Service Delivery Model Technology (SDMT) system used to provide province wide welfare service delivery to more than 10000 Online interactive users while successfully supporting daily and monthly pay runs running under overnight batch mode. • Managed daily task assignments balancing workload for several resources while providing higher management accurate and timely status reports for both support and release activities. • Leading participation in middle-tier and PKI based security upgrade of SDMT from inception to rollout including impact analysis, time estimation, scope definition, detailed design, coding, testing and documentation. Presented solution alternatives to Change Advisory Board (CAB), technical and business stakeholders to obtain their approval for production deployment. • Prepared training material for new security solution implemented for SDMT and conducted several training sessions to train various team members on security solution design, development and future maintenance/enhancements.

• Helped client dealing in various stock exchange across globe achieve their business goal of expanding user base by 300% and improving operational efficiency by 400% while transforming business/functional requirements into technical solutions leading the team of 9 IT professionals throughout SDLC following iterative and waterfall methodologies. • With the multi-fold growth in business, scaled the data centre from small operation of 12 servers and 2Mbps bandwidth to more than 100 servers and 30Mbps fibre channel connectivity covering Microsoft, UNIX and Solaris platforms. • Successfully coordinated projects to provide managed server-hosting services and implement solutions for complex server, service infrastructure and mid-range systems administration in 7 x 24 support environments ensuring more than 99.9% availability through fault tolerant and self healing infrastructure at multiple locations. • Identified, evaluated and successfully implemented several corporate business improvement initiatives using portfolio, project and performance management matrices. • Exhibited outstanding technical leadership while performing application, information/data, process, technology and security architecture design of enterprise applications. • Performed code/performance reviews to optimize software systems at architectural/code level improving performance, efficiency and reliability of application, database and mail servers. • Built, tested, documented, maintained and supported large, complex and multi-tier distributed web and client-server applications using both structured and object oriented methodologies.

• Lead team of three consultants working in VoIP implementation project helping client organization reduce communication cost by 300%. Evaluated low cost VoIP products and prepared product appraisal reports to enable business decisions. • Prepared standard implementation and operation procedures for VoIP gateway solutions and wrote configuration and control scripts for local and remote implementations. • Tested interoperability with other H.323v.2 compliant VoIP gateways manufactured by several other vendors and CISCO routers used by conventional telephony solution providers.

• Provided technical support and developed maintenance plan for the computing facility at School of Information Management Studies (SIMS) and Equipment Loan System using Visual Basic 6 and MS-Access 2000. • Set up and maintained the hardware, software and networking (including Wireless LAN) of 50 HP Vectra, 5 iBook and 5 eMac in heterogeneous environment of HP and Macintosh systems. • Assisted chief systems officer in migrating server’s operating system from Windows NT4 to Windows 2000 and installed and configured Citrix Metaframe application server.

• Assisted in effort estimation and proposal submission to acquire software development contracts. • Participated in detailed requirement analysis, project planning, resource estimation & risk analysis. • Prepare detail design documentation and working prototypes in order to obtain client sign-off prior to starting application build phase. • Perform application coding, unit testing and defect tracking using various Java and .Net tools and technologies and assisted QA team in performing integration testing. • Provided 24x7 post deployment support for applications in production environment for both onshore and offshore clients in various industrial sectors.