Mehr Azeem
IT Support Specialist @ Freshfields
About
Results-driven IT professional with diverse experience in L2-level support across Desktop Support, Network Support,and Computer Hardware Engineering. Proven track record of diagnosing and resolving complex issues, optimizingsystem performance, and ensuring reliable IT infrastructure. Adept at delivering exceptional technical support,adhering to SLAs, and maintaining high customer satisfaction. Collaborative team player with strong documentationskills and a continuous focus on staying updated with emerging technologies. Committed to driving operationalexcellence and delivering seamless end-to-end solutions for organizational success #IT Specialist #IT Desktop Engineer #Computer hardware Expert #Network Support #Technical Expert #Technical Knowledge #Continuous Improvement
Germany
Hamburg
Law Practice
Information Technology Infrastructure, Warehouse Operations, Warehouse Management Systems, ITIL, IT Management, Customer Support, German, Computer Information Systems, Service Desk Management, Third-Party Vendor Management, Inventory Management, Technical Support, IT Services, Incident Management, Information Technology, Project Planning and Execution, Team Leadership and Collaboration, Stakeholder Management, Risk Assessment and Mitigation, Budgeting and Cost Management:
Experience
IT Support Specialist
Freshfields
IT Support Specialist
ADM
Hamburg, Germany
IT Consultant
AVASO Technology Solutions
Hamburg, Germany
IT Support Specialist
Wipak
Germany
Senior Information Technology Support Engineer
ERGO Versicherung Franz Hermann
Hamburg, Germany
Information Technology Manager
SC Johnson
Hamburg, Germany
IT Specialist
Signify
Hamburg, Germany
IT Support Specialist
Seaway Offshore Cables GmbH
Leer, Lower Saxony, Germany
Overall, my experience as an L2 Desktop Support Engineer has provided me with a strong foundation in delivering technical support, incident management, system maintenance, user training, and effective collaboration within a corporate desktop environment. I am confident in my ability to contribute to the success of an organization by ensuring a reliable and efficient desktop computing environment for end-users
Education
Forman Christian College (A Chartered University)
Information Technology
Mehr Azeem's Contact Information
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