Mehmet Cenker Tuncer

Receiving customer claims through the call center or directly forwarded to the Head Office. Directly monitoring complaints and recurring issues, ensuring corrective and proactive actions are taken by the relevant departments. Searching for solutions to maintain customer satisfaction and establish common agreements with customers. Supporting the call center in customer handling and quality monitoring. Collaborating with Dealer Customer Relations (CR) and key stakeholders to develop effective customer handling processes. Managing surveys and monitoring dealers’ performance in Customer Satisfaction Surveys, taking necessary actions based on feedback. Initiating legal risk assessments related to vehicle exchange and buyback. Integrating, monitoring, and improving customer digital contact channels (e.g., WhatsApp, live chat). Implementing speech analytics processes. Preparing weekly and monthly reports for top management.

• Development of the research models for the specific needs of the client, • Preparing proposals, • Monitoring the surveys, • Data analysis by statistical methods, • Preparation of the analytical reports, • Construction and oral realization of the presentations, • Project coordination and implementation Client relationship management

• Managing both quantitative and qualitative projects among various countries from beginning till the end, • Developing and executing alternative solutions for client expectations, • Optimizing and improving fieldwork processes, • Ensuring on-time, in full, and in budget project delivery via effective field team relationships, • Analyzing field team problems and providing solutions, • Updating the clients about the progress • Constantly improving myself in healthcare, agriculture&livestock, consumer&B2C, business&B2B, mystery shopping, public opinion research, and developments

• Conducted several student researches directed by department professors. • Followed up on the administrative affairs of both the department and the graduate department. • Worked as a TA in various courses • Supervised students for all university-related processes.