Mehmetali Öztürk

Information Technology Specialist @ APL Logistics

About

I am an Information Technology Specialist at APL Logistics, a global supply chain management company. I have an associate degree in computer programming from Anadolu Üniversitesi, where I learned the fundamentals of coding, database management, and software development. My core competencies include Office 365 administration, help desk support, and information technology infrastructure. In my previous roles at Pernod Ricard and Xylem Türkiye, I was responsible for maintaining computers, supporting users, managing Active Directory, documenting IT assets, creating POs and PRs, onboarding and outboarding users, administering licenses, and installing company images. I also participated in and led global projects, such as Salesforce administration, ERP software support, and KBA creation. I enjoy working with diverse and cross-functional teams, and I am always eager to learn new skills and technologies. I am passionate about delivering efficient and reliable IT solutions that enhance the productivity and performance of the organization.

Country

Türkiye

City

Istanbul

Industry

Transportation/Trucking/Railroad

Skill

Office 365, Service Desk, Information Systems, IT Service Management, Information Technology Infrastructure, IT Services, Computer Information Systems, Problem Solving, Windows, Operating Systems, Information Technology, Project Management, Active Directory, Budgeting, Microsoft Azure, End User Supp, Office 365 Administration, Voice Acting, Computer Maintenance, IT Operations

Experience

Information Technology Specialist

APL Logistics

2024-4 - Present · 2 yrs 6 mos

Istanbul, Türkiye

Maintenance of computers Supporting users with their O365 problems O365 Administration Active Directory Administration Daily check on office equipments (Printers, meeting rooms, servers etc.) Salesforce Administration Documentation of IT assets list Creating PO&PR for the IT equipments Onboarding and outboarding of the users Creating documentation on how to's for the users Administration of licenses (Autocad, Adobe etc.) 1st Level of support on ERP software Installing company images on users laptop & mobile devices Leading IT team on how to's and job planning Being part of global projects Leading our L1 Help Desk team with their tickets and KBA' Creating KBA's for IT side Checking tickets daily and SLA's Organizing workshops for users Managing projects

IT Specialist

Pernod Ricard

2023-2 - 2024-4 · 1 yr 3 mos

İstanbul, Türkiye

• Maintenance of computers • Supporting users with their O365 problems • O365 Administration • Active Directory Administration • Daily check on office equipments (Printers, meeting rooms, servers etc.) • Salesforce Administration • Documentation of IT assets list • Creating PO&PR for the IT equipments • Onboarding and outboarding of the users • Creating documentation on how to's for the users • Administration of licenses (Autocad, Adobe etc.) • 1st Level of support on ERP software • Installing company images on users laptop & mobile devices • Leading IT team on how to's and job planning • Being part of global projects • Leading our L1 Help Desk team with their tickets and KBA' • Creating KBA's for IT side • Checking tickets daily and SLA's

IT Specialist

Xylem Middle East & Türkiye

2021-11 - 2022-10 · 1 yr

İstanbul, Türkiye

Maintenance of computers • Supporting users with their O365 problems • O365 Administration • Active Directory Administration • Daily check on office equipments (Printers, meeting rooms, servers etc.) • Salesforce Administration • Documentation of IT assets list • Creating PO&PR for the IT equipments • Onboarding and outboarding of the users • Creating documentation on how to's for the users • Administration of licenses (Autocad, Adobe etc.) • 1st Level of support on ERP software • Installing company images on users laptop & mobile devices • Checking tickets daily and SLA's • Being part of global projects

Help Desk Specialist

2021-8 - 2021-10 · 3 mos

İstanbul, Türkiye

Supporting users with the problem they have on their IOS and MacOS devices

Customer Experience

obilet

2019-4 - 2021-7 · 2 yrs 4 mos

• maintenance of computers • supporting ticket sales office for their software • helping dev team for the new updates on ERP • helping on migration of the new customers to the ERP software

Information Technology Specialist

Bellcom Bilgisayar

2016-8 - 2017-6 · 11 mos

Kağıthane, İstanbul, Türkiye

Maintenance of computers • Printer maintenance of customers • Building desktops for customers • Creating price offers and purchase orders for specified OEM products.