Mehmet Mert Şener

Foreign Trade, Sales Operation and Reporting Specialist @ Tosyalı Toyo

About

I am a sales operations and logistics professional with hands-on experience in customer management, export operations, and end-to-end operational coordination within high-volume environments.My experience includes working with large-tonnage customers, managing export documentation and shipment processes, and aligning customer requirements with production, logistics, and operational teams. I am highly involved in day-to-day customer communication, focusing on timely execution, operational efficiency, and sustainable business relationships.I value clear communication and practical problem-solving, and I enjoy working in roles where sales, customer interaction, and operational excellence intersect.

Country

Türkiye

City

Istanbul

Industry

Logistics & Supply Chain

Skill

Kilit Müşteri Geliştirme, E-ticaret, Operasyon Yönetimi, Müşteri Yönetimi, Lojistik Yönetimi, Doğrudan Satış, İş Geliştirme, Ekip Liderliği, Satış Yönetimi, Stok Kontrolü, Navlun, İletişim, Karar Verme, Microsoft Excel, Tedarik Zinciri Yönetimi, Satış, Customer Management, Key Account Management, International Trade, Business to business (B2B)

Experience

Foreign Trade, Sales Operation and Reporting Specialist

Tosyalı Toyo

2023-11 - Present · 2 yrs 11 mos

-Management of all operational processes after sales (export-domestic) -Management of production plans -Logistics planning -Management and control of payment methods (LC-CAD-Cash) -Management of key accounts -Preparation of monthly, weekly, daily reports -Preparation of export documents -Process development, improvement -Management of shipping processes -Customer meetings and negotiations -LC rewievs and control

Sales Specialist

Target International Logistic Services

2023-9 - 2023-11 · 3 mos

-Acquisition of new customers in the logistics field -Creation of customer offers -Management of profit/loss ratio -Collaboration with third-party companies

Regional Sales Executive

GKN Kargo

2023-4 - 2023-9 · 6 mos

Istanbul, Turkey

-Increasing B2B sales -Employee Management -Operational development -Acquisition of new customers -Customer relationship management

Operations Manager

ABS Lojistik ve Kiralama Hizmetleri

2020-7 - 2023-9 · 3 yrs 3 mos

-Renting, tracking and maintenance of company vehicles to cargo companies -Supplying couriers to contracted cargo companies, distributing, tracking and invoicing cargoes to regions received through agreement -Managing courier and distribution operations -Performing recruitment processes -Customer acquisition and sales

Agencies Manager

MNG Kargo - a company of DHL

2020-10 - 2023-4 · 2 yrs 7 mos

Tekirdağ, Turkey

-Managing the operation of agencies -Cargo distribution operation management -Following up collections and invoices -Customer relations management -Following up agency vehicles -Cash management -Creating and gaining new customer portfolio -Recruitment processes

Network Support Engineer

TELEON İletişim Hizmetleri

2020-3 - 2020-7 · 5 mos

-Voip (fusionpbx based) switchboard installation and management -Asterisk (Issabel) based switchboard installation, management (SIP trunk, IB-OB definitions) -Solving problems in Voip switchboards and providing technical support -Definitions on (Sippy) Softswitch (account creation, recipe creation, destination set creation, routing group definition etc.) -Detection, reporting and solution of problems via Softswitch (sippy) -Installation and management of virtual devices (via proxmox) -Detection of problems via (Wireshark based) Voip monitor -Translation of English documentation into Turkish and implementation