Mehdi BENABBOU

• Provide technical support to customers and effectively guide them in resolving their issues and finding informations about Smart Home products and services. • Assist in troubleshooting technical problems via phone, chat, or email in French and English. • Maintain documentation of customer interactions and troubleshooting steps taken toward resolution. • Participate in team meetings to improve processes and call scripts.

• Assisted the financial controller in ad-hoc analyses, preparing reports and presentations, budgeting, forecasting, and analyzing financial records using Excel and PowerPoint. • Designed and developed interactive Power BI dashboards and reports, transforming complex datasets into clear business insights..

• Collaborated with stakeholders to understand the loyalty program objectives and define relevant Key Performance Indicators (KPIs) to measure the effectiveness of the WINCLUB loyalty program. • Created SQL scripts for recurring loyalty program reports, reducing manual report generation time by 30% and ensuring timely insights for decision-makers. • Created interactive dashboards in Power BI to visualize KPIs and trends of the WINCLUB program. Tools : SQL Server, Power BI, Power Query

Creating a dashboard for sales analysis. Technology used: Power BI

• Creation of a leave management web application. • Simplify the leave request process. • Ensure the reliability of the information transmitted to employees. • To share an available leave schedule for all employees.