Mehak Pal

Managed international business development for the USA and Canada regions, focusing on lead conversion, client communication, and revenue growth. Achieved ₹4,95,400 in revenue within 18 days, contributing significantly to monthly sales targets. Coordinated with cross-functional teams to ensure smooth onboarding, service delivery, and customer satisfaction. Utilized CRM tools for tracking leads, maintaining accurate sales pipelines, and reporting performance metrics.

Developed business strategies and analytical frameworks to support AI-driven retail solutions. Collected, organized, and prepared business and sales data to train AI models for diagnostic insights such as identifying reasons for sales decline and key performance factors. Collaborated with the product and analytics team to refine AI outputs, ensuring accuracy, relevance, and actionable recommendations for retail clients. Supported business development by researching and identifying potential VC leads, strategic partners, and consultant networks for company growth and market expansion. Utilized tools including Lusha, LinkedIn Sales Navigator, Tracxn, Crunchbase, and Sprinklr for data gathering, lead sourcing, and industry analysis.

•Assisted in the 2024 admissions process, coordinating with faculty, handling student queries, and designing information materials to ensure a seamless application experience. •Developed strong organizational and communication skills while gaining hands-on experience in college administration. •In 2025, managed email correspondence for students applying for financial aid, scholarships, and college awards, ensuring timely communication and accuracy. •Coordinated interview processes, facilitating a smooth experience for applicants and supporting administrative efficiency. •Strengthened attention to detail and stakeholder coordination, contributing to the overall effectiveness of college operations.

During my internship, I worked closely with the Delhi Wildlife Department and the Indian Air Force to address a critical challenge—bird strike hazards, particularly posed by Black Kites (Milvus migrans). These birds, commonly found in urban areas, can be a major risk to low-flying aircraft. Our team engaged in detailed observations, strategic discussions, and the implementation of deterrent measures to ensure a secure airspace for this prestigious event ( REPUBLIC DAY 2025 ). Seeing firsthand how wildlife conservation and aviation safety intersect was truly eye-opening. This experience deepened my understanding of real-time monitoring, risk mitigation, and the importance of interdepartmental collaboration in high-stakes operations. It’s incredible how meticulous planning and teamwork can make such a huge difference!

•Structured and formatted content from various Indian languages into professional book formats for skill-based education. 370 pages •Collaborated with the editorial team to ensure accuracy, readability, and consistency in educational materials. •Ensured timely project completion by managing layout design and content structuring efficiently. •Enhanced drafting and communication skills, emphasizing clarity and precision in educational content creation.

•Awarded as the best performer in the On job training itself . Managed chat and call support to assist Urban Company customers, ensuring prompt and effective resolution of queries and issues. •Delivered exceptional customer service, maintaining a professional and empathetic approach to enhance user experience. •Handled customer complaints and escalations, providing timely solutions to improve satisfaction and retention. •Collaborated with cross-functional teams to optimize service processes and reduce resolution time. •Maintained accurate records of customer interactions in CRM, ensuring data integrity and seamless follow-ups. •Achieved key performance metrics such as response time, resolution rate, and customer satisfaction scores.

Major = Economics Minor = Finance /Commerce