Meghan Kilby

• Club Pilates Certified • PSM Certified • Balanced Body Bridge

• Led 50+ multiple large-scale reorganizational realignments through a 4–6-month, 7-step process, trained staff, created 40+ branches and sections specific to Medi-Cal or IT, worked cross-functionally with 5 state departments: Fiscal and Budgets, the Human Resources Department, Labor Relations/Unions, and Position Control; prepared re-organization packets with color-coded organizational charts, duty statements, supporting justification, and an excel crosswalk to outline the new structure with visibility through a Jira Reorganization Dashboard. • Developed and implemented a Retirement SharePoint Checklist to guide 50+ employees through an in-depth Retirement process, accessible through the ETS Intranet SharePoint, outlining required hyperlinked documents: retiree benefits forms, exit clearance, time sheets for each month employees will be paid out, or a cash-out form. • Maintained a 450+ person staff roster, coached more than 70+ new and seasoned leaders through an 8-step, 90-day recruitment process from initial advertisement to final offer, with supporting Managers' SharePoint and Nintex Form to submit required documentation, all monitored through the SharePoint Vacancy Report, tracking current and historical positions. • Digitized the hour-long Onboarding process, onboarding 100+ staff members by creating a supporting PowerPoint Presentation with 30+ docu-signed templates; trained 3 members of the attendance team, and oversaw the process, met with 25 managers to onboard them into division-specific personnel processes, including: ETS Intranet, hiring processes, ETS SharePoint, access to CRM, and other HRIS Portals focused on hiring and job advertisements, drop files for all employees, and the resources to support this, including managing probation reports, time and attendance, and duty statements.

• Analyzed audit findings, utilized government policies, procedures, and contracts from 25 Medi-Cal Managed Care Contracted Health Plans (MCPs), reviewed and tracked 100 + non-compliant findings, researched and provided recommendations to the MCP, served as the point of contact for completion within 4-6 months; MCPs corrections are reviewed along with any relevant member information, materials, and applicable policies and procedures that also impact the findings and a Corrective Action Plan (CAP) is developed outlining the findings, steps for corrections and compliance moving forward. • Remediated 25 CAPs annually, taking 10 days for completion to ensure ADA compliance for publishing to the DHCS website, utilizing Equidox, a recently introduced platform; training on the new platform took 4-6 months, utilizing Equidox support directly, and creating processes and procedures for current and future staff. • Monitored and tracked data on health care trends, including wait times for transplants, access to care, regulatory trends, and compliance issues. • Monitored a large health care project on transportation abuse, reviewed and analyzed data from 700,000 + transportation calls received monthly, with 5,000 related to Non-Emergency Medical Transit (NEMT) and Non-Medical Transit (NMT) flagged for grievances and denials; after reviewing the data, findings showed transportation paid for by the health plan for medical appointments was being used for non-medical purposes, including commuting to work, attending probation appointments, trips to the market, and going to the gym; this data was communicated to the 25 MCPs to enable further monitoring and tracking of the plans.

• Manage the hiring and recruitment process for 3 divisions, 300 + employees, with supporting Excel trackers to manage vacancy reports, employee position roster, and BCP tracker; position rosters are organized by division, with a detailed breakdown of current positions, with supporting historical data for some positions that span 20 + years. • Increased Recruitment opportunities using outside recruitment tools for difficult-to-hire positions, highlighted the benefits of the public sector, promoted as an option for medical professionals, emphasized a low-stress option, a research-style focus utilizing skills, an option to enjoy state benefits, a pension, and savings from no longer needing malpractice insurance as a doctor; created a similar strategy for an actuary position, found actuary-targeted recruitment sites to obtain candidates who may not be looking for public sector work. • Provided support to 50 + employees by answering questions and providing documentation regarding taking leave, utilizing the Family and Medical Leave Act (FMLA), Extended Leave of Absence, Bereavement Leave, or Maternity and Paternity Leave. • Led the IT consolidation project for 25 + staff members, utilized CalHR guidelines, merged 36 IT Titles into 20 through new organizational charts and duty statements, allowed broader minimum qualifications, more opportunities to transition into IT jobs throughout the state, guided staff and leadership in the 2-3 month transformation, worked with the Human Resource division, and notified Labor Relations to ensure the unions were informed for the 30-day requirement of notifying staff.

• Onboarded and trained 10 + team members virtually and in-person, provided continued support, and delivered task force support at 12 UTI campuses during staffing shortages to ensure recruitment was sustained and outcomes improved by 15-20%. • Managed recruitment, marketing activities, delivered student presentations, promoted 20 + advanced training and manufacturer programs; earned recognition for a record month of contracts resulting in revenue over 1.4 million, and created 40 + digital engagement campaigns with marketing that increased enrollment by 10-15% improving visibility with industry partners. • Led the Curriculum Transformation project (CTP), partnered with Accrediting Commission of Career Schools and Colleges (ACCSC), transitioned students in the current hands-on curriculum to a blended learning model, achieved a 99% conversion rate of 800+ students in 6 months, created a process and procedures to support CTP success, and trained other UTI campuses through the initiative. • Promoted scholarships to 100+ recent high school graduates, collaborated cross-functionally with financial aid and the Imagine America Foundation to aware $137,000+ in scholarship money.

• Facilitated and managed the annual 3-day Manufacturer Advanced Training Expo, delivered presentations, breakouts, and interviews to 1000 + students, increased recruitment numbers by 10-15% and tracked student meetings and upgraded status in SharePoint. • Promoted quarterly recruitment events, networked with local manufacturers and dealerships, to highlight career opportunities and further education for 500 + students. • Provided guidance and direction on career opportunities, presented the value proposition to promote advanced training.

• Led teams and cross-functional execution of complex events, improving service quality and workforce coordination.

• Built high-trust client and team relationships, strengthening communication and operational delivery.

• Enhanced brand engagement through targeted outreach and client-focused growth strategies.

• Recruited and developed high-performing hospitality teams; improved engagement and retention through coaching and leadership.