Megha Sharma-Baijal

Drive growth in credit card and personal loan customers by identifying and converting high-quality prospects. • Engage, educate, and guide customers on product features, benefits, and responsible usage. • Strong understanding of credit card policies, eligibility criteria, and compliance requirements to ensure accurate and ethical sales. • Represent the brand with confidence by clearly communicating product value and addressing customer queries effectively. • Consistently achieve and exceed daily and monthly sales targets. • Monitor market trends and competitor activities to identify new sales opportunities. • Maintain and update a detailed customer database with accurate profiles, notes, and follow-ups. • Continuously enhance product knowledge and selling skills through regular training and market learning. • Collaborate with cross-functional sales teams to match customers with suitable financial products and maximize opportunities.

• Answering customer’s calls regarding existing accounts such as explaining the bills to the customers. • Follow technical procedures to resolve the technical problem of the sky box. • Respond to questions an concerns about services an escalate calls appropriately. • Consult with customers to evaluate needs and determine the best option. • Upgrade service an offer additional services or options. • Help new colleagues by doing side by side call barging. • Always maintained the stats given by the team leaders. • Earned reputations as key player in the team.

• Sell product and place customer orders in computer system. • Provide customer with product and service information. • Up-sell (is a sale technique whereby a seller includes the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale) product and services. • Identify research and resolve customer issue using the computer system. • Recommend process improvement. • Other duties as assigned