Megan Swann
Customer Care Specialist @ SelectQuote Insurance Services
About
I'm an aspiring Human Resources and Benefits Advisor professional with a background that blends behavioral science, client relations, and administrative support — all rooted in a passion for helping people grow and succeed. Currently an aPHR candidate, I bring hands-on experience in hiring, onboarding, benefits advising, employee training, and candidate evaluation across healthcare, education, and insurance settings. From guiding veterans and dependents through hiring processes at the University of Houston, to mentoring new hires at Kid City, and even assisting new agents with onboarding and contracting at Symmetry Financial — I’ve consistently played a role in building strong, supported teams. I'm familiar with leading systems like Workday, BambooHR, and Catalyst, and I’m confident navigating both people-first conversations and detail-driven documentation. What sets me apart is my empathy, adaptability, and deep understanding of human behavior — thanks to my psychology degree and my hands-on experience supporting diverse populations. 💼 Looking to grow with HR teams that value empathy, systems knowledge, and a hands-on approach to training and development. Let’s connect!
United States
Pearland
Government Administration
AEP, Sales, Customer Service Representatives, Human Resources (HR), AHIP, Insurance, Medicare, Customer Service, Build Strong Relationships, First Aid, Team Management, Professional Development, Urban Sociology, Volunteer Engagement, Counseling Psychology, Curriculum Development, Workplace Culture, Child Health, Mentoring, Assistant Teaching
Experience

Behavior Therapist
Bluebonnet Autism PLLC
During my time at Blue Bonnet Autism, my role as a behavior therapist was to assess, create, and implement treatment plans for autistic children. Using applied behavior analysis (ABA) to help resolve behavioral challenges. ● Developed personalized treatment plans for clients. ● Identified treatment needs, gaps, and needed alterations. ● Worked with the client by implementing a treatment plan. Increasing, decreasing, and maintaining behaviors and identifying new behaviors if present. ● Evaluating client's development from their personalized treatment plan.

Lead Teacher
Kid City
As a lead childcare teacher, I had significant responsibilities in ensuring the well-being, development, and safety of the children under my care. During my time at Kid City, I flourished, becoming one of two lead teachers in the classroom with an assistant. ● Managed classroom dynamics and developed lesson plans, demonstrating strong leadership and organizational skills. ● Implemented and adhered to health and safety compliance measures, to ensure the health and well-being of children and staff. ● Enhanced communication and engagement to develop and maintain parent satisfaction through informing of the child’s development, lessons, and areas of needed improvement. ● Developed and managed documentation and records of curriculum and children’s work.

Childcare Assistant Teacher
Tiny Toes Academy
As a Childcare Teaching Assistant, my role is crucial in supporting the lead teacher in providing a safe, nurturing, and educational environment for young children. ● Supported lead teachers and assisted in classroom management across various age groups, showcasing flexibility and adaptability. ● Developed key skills in child supervision, health and safety, and communication, all a pertinent role in managing employee and client welfare and safety.
Megan Swann's Contact Information
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