Megan Lim

Junior Commercial executive @ SmartBite

About

Started on the frontline in retail, learning fast how to read customers, handle objections, and drive upsell in high-volume environments. That built a sharp instinct for demand, behavior, and what actually converts. Moved into on-ground operations at SmartBite, managing daily workplace meal programs for corporate clients. Responsible for coordinating vendors, handling logistics, and ensuring deliveries run without failure under tight timelines. Direct exposure to high-frequency orders and real-time problem solving — where execution speed and accuracy define client retention. Through this, developed a clear understanding of how service quality ties directly to revenue: satisfaction drives repeat orders, reliability drives trust, and small operational wins unlock upsell opportunities. Now shifting from pure execution to commercial impact — focusing on client growth, retention, and expanding revenue within existing accounts. The objective is not just to run operations, but to influence how accounts scale and how value is captured. Megan@trysmartbite.com

Country

Singapore

City

Singapore

Industry

Retail

Skill

Teamwork, Time Management, Communication, Organization Skills, Leadership, Problem Solving, Problem Analysis, Problem Management, Customer Service, Customer Engagement, Customer Experience, Customer Relationship Management (CRM), Client Relationship Strengthening, Customer Satisfaction, Cashiering, Fashion Styling

Experience

Junior Commercial executive

SmartBite

2026-2 - Present · 8 mos

Singapore

• Owned end-to-end execution of corporate meal programs, ensuring daily delivery consistency under tight timelines • Coordinated vendors, logistics, and on-site operations to handle high-frequency bulk orders with minimal failure rate • Acted as primary client interface on the ground, resolving issues in real time and protecting account retention • Maintained service quality standards that directly impact recurring revenue and client satisfaction • Identified upsell and cross-sell opportunities through direct exposure to client behavior, order patterns, and feedback • Supported account growth by improving operational reliability, reducing friction, and increasing trust with corporate stakeholders • Aligned daily execution with commercial objectives by working closely with internal teams (operations, vendors, support) • Contributed to scalable processes for handling larger volumes and more complex client requirements, including sourcing new restaurants and caterers

Retail Associate

Various Companies

2021-3 - 2026-4 · 5 yrs 2 mos

Singapore

Adidas, IORA • Handled high-volume customer interactions, consistently driving conversions and upsell in fast-paced retail environments • Developed strong customer reading ability, identifying needs quickly and matching products to increase basket size • Built discipline in frontline sales execution: objection handling, closing, and maintaining service standards under pressure • Managed inventory flow, visual merchandising, and in-store presentation to support sales performance • Contributed to daily revenue targets and store KPIs through consistent sales execution • Learned structured retail operations, including POS handling, stock management, and customer service protocols

Intern

Stoked Associates

2020-10 - 2020-12 · 3 mos

Supported day-to-day business operations and administrative tasks * Assisted in coordinating client requests and maintaining communication between clients and vendors * Helped manage and organize project timelines to ensure smooth execution * Conducted research on vendors, pricing, and service options to support client needs * Prepared basic proposals, quotations, and presentation materials * Assisted in handling corporate catering or service arrangements (if relevant to your role) * Maintained records, documents, and internal databases * Provided on-site or remote support during project execution when required * Collaborated with team members to improve workflow efficiency and service delivery