megan felix
About
Experienced Customer Service Representative with a demonstrated history of working in the retail/call center industry. Skilled in Windows 10, Microsoft Office, Coaching, Upselling, and Customer Satisfaction. Great attention to detail, and a quick learner. Strong communication professional within,but not limited to, the Community.
south africa
cape town
retail
-
Experience
communities customer service agent and moderator
amazon
Handling and responding to customer emails and moderating Customer Reviews and Discussion forums. Identifying abusive posts or behaviours. Merging and Unmerging of products on the website. Troubleshooting and investigating customer claims.
team lead - communities
amazon
Acting Team Lead in Communities for 10 months. Managing a team of 26 people. Providing training and support extending to teams at sister sites. Process improvements by implementing new strategies and policies. Overseeing projects. Handling high level escalations with ECR team. Point of contact for UK defamation notices. Warning and banning customers when they violate guidelines. Data mining and quality assurance.
customer service agent
amazon
Handling double chat support and phone enquiries. Investigating orders, delays, cancellations, unknown charges. General help using the site.
support professional - talktalk campaign
stream global services
Handled customer enquiries by phone, troubleshooting, billing information, updating account information, and upgrading customer packages.
receptionist
cbc cross l boarder l cargo
megan felix's Contact Information
Phone
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