megan bourke

room division manager

About

I have always been interested in the hospitality industry and in 2016, graduated with a 1st class honours degree in Hospitality and Tourism Management from the University of Ulster. I have over 7 years of experience working in customer service and pride myself in the high standard of service that I always strive to provide. I began my journey within hospitality in food and beverage and after working as a restaurant supervisor, transferred to Front Office where I have progressed rapidly. I have thorough training in the property management system “Opera” as well as 2 years’ experience working as a Duty Manager and Assistant Front Office Manager in a 4* luxury boutique Hotel in London and am now tackling new challenges as the Front Office Manager of a great, newly opened 4* Deluxe hotel in the City as well as working to achieve my Level 6 ILM diploma. Let’s see what the future holds!

Country

united kingdom

City

cambridge

Industry

hospitality

Skill

customer service, time management, teamwork, hospitality industry, microsoft excel, microsoft office, food and beverage, leadership, management, hotels, front office

Experience

waitress

panini cafe and restaurant

2014-10 - 2015-6 · 9 mos

waitress

jellybean cafe

2014-5 - 2014-10 · 6 mos

room division manager

clayton hotel city of london

2020-1 - Present · 6 yrs 9 mos

duty manager

apex hotels

2017-3 - 2018-8 · 1 yr 6 mos

front of house

graze belfast

2016-3 - 2016-8 · 6 mos

Headhunted as waitress by one of the best restaurants in Northern Ireland, on foot of client recommendation. Duties include meeting and greeting customers, food and beverage service, organising events such as gin nights, private dining and private function catering.

front of house

marco pierre white's steakhouse bar & grill belfast

2016-1 - 2016-3 · 3 mos

Ensure that customer expectations of MPW are met or exceeded. Take on all aspects of the restaurant from wine service to running the pass, taking orders, making recommendations and generally taking excellent care of our customers.

waitress

posh nosh catering company

2013-8 - 2014-12 · 1 yr 5 mos

Trained in a variety of service methods including table service, silver service and buffet service. Often required to take responsibility for more junior staff and adopt a mentoring role. Received unsolicited compliments from customers on friendly, efficient and helpful customer service

assistant front office manager

apex hotels

2016-9 - 2018-11 · 2 yrs 3 mos

supervisor

homebird, llc

2016-2 - 2016-8 · 7 mos

* Oversee the daily operations of a very busy restaurant in Holywood. I undertake a long list of responsibilities including serving food and beverages, dealing with the banking, delegating tasks to the team and dealing with any difficulties which may arise such as customer issues and ensuring that all customers receive personalised, friendly and efficient customer service. * Promoted to supervisor after working for 1 month * Received advanced barista training * KPI of full staff retention achieved throughout my tenure as supervisor

front office receptionist

apex hotels

2016-9 - 2017-3 · 7 mos

Carry out the role and duties of both day time and night time receptionist. This includes comprehensive understanding of Opera PMS system, dealing with guest requests, balancing accounts, check in/check out procedures, providing guest services and many other responsibilities with the primary concern being our guests and adhering to all their needs at any time. Received employee of the month twice during my time at Apex London Wall. I was described by the General Manager to be "professional, eager, responsible, with a can do attitude, Megan has quickly proved her abilities and passion for Hospitality".

Education

sullivan upper school

2007-1 - 2014-1 · 7 yrs 1 mo

Activities and Societies: Member of the 1st XI hockey team. Secretary of the school council. Company Secretary of Young Enterprise Company. Completed the Gold Duke of Edinburgh award. Completed Grade 8 of LAMDA Drama and Acting Exam. Completed Grade 7 New Era Speech and Drama Exam. Member of the Public Speaking Society. Member of the Model UN.