Megahed Elsaied

Office 365 support engineer @ Proteams

About

💼 About Me: I am an Office 365 Support Engineer with over 7 years of experience in technical support and customer service, including 5+ years of hands-on expertise in Microsoft 365 administration. My deep knowledge of Exchange Online, Azure Active Directory, and Microsoft Intune enables me to efficiently manage, secure, and optimize environments for organizations of all sizes. 🔧 Key Skills & Expertise: Microsoft 365 Administration: User management, license configurations, compliance policies. Exchange Online: Email management, mailbox migrations, troubleshooting complex issues. Azure Active Directory: Identity and access management, Conditional Access, MFA. Microsoft Intune: Device management, security policies, and compliance. PowerShell Scripting: Automation and bulk administration for increased efficiency. Advanced troubleshooting for hybrid configurations and escalated issues. 🚀 Professional Experience: I've provided advanced support for Office 365 users in various capacities, including my current role at Proteams and as a freelancer with Gigmo Solutions. My experience extends to collaborating with Microsoft escalation teams, enhancing infrastructure stability, and training end-users to maximize productivity. 🎓 Certifications: MS-100: Microsoft 365 Identity and Services MS-101: Microsoft 365 Mobility and Security MS-203: Microsoft Messaging Microsoft Office 365 Administrator Expert AZ-104: Azure Administrator Associate 🌐 Language Proficiency: Fluent in Arabic, English, and German, enabling effective communication and support across diverse cultural contexts. I am dedicated to leveraging my expertise to create secure, efficient, and user-friendly Microsoft 365 environments. Let’s connect to exchange knowledge, explore new opportunities, and drive impactful solutions!

Country

Egypt

City

Cairo

Industry

Translation & Localization

Skill

Call Center Development, Office 365, Social Media Communications, Troubleshooting, Microsoft Products, English, Microsoft Office, Active Directory, Cloud Computing, Software Development, Microsoft Azure, Communication, Cross-Cultural Communication Skills, Leadership, Intercultural Communication, Written Communication, Coaching, Customer Support, Customer Service, Customer Service Management

Experience

Office 365 support engineer

Proteams

2022-3 - Present · 4 yrs 7 mos

Denmark

Providing advanced remote support for Office 365 users, focusing on Exchange Online, Microsoft Teams, and SharePoint Online. Managing user identities, permissions, and security policies through Azure Active Directory and Conditional Access. Configuring and administering device management using Microsoft Intune for data security and compliance. Collaborating with international IT teams to optimize system performance, reduce downtime, and address complex technical challenges. Coordinating with Microsoft escalation teams to resolve critical issues and enhance customer satisfaction.

Office 365 Support Engineer (Freelancer)

Gigmo Solutions

2022-3 - 2024-11 · 2 yrs 9 mos

Provided comprehensive remote support for Office 365 and Azure environments, focusing on troubleshooting and configuration. Managed user accounts, security groups, and synchronization settings using Azure Active Directory and Azure AD Connect. Resolved Exchange Online issues, including email flow, synchronization, and authentication challenges. Conducted training sessions for end-users to maximize productivity using Office 365 applications. Coordinated with Microsoft escalation teams for advanced issue resolution, maintaining high customer satisfaction.

Premier Exchange & Escalation Support Engineer

Concentrix

2019-12 - 2021-12 · 2 yrs 1 mo

Cairo, Egypt

Provided advanced support for Microsoft Exchange Online, handling hybrid configurations and complex technical issues. Resolved authentication and identity management issues in Office 365 and Azure AD environments. Implemented security policies to protect data and ensure compliance with organizational standards. Collaborated with Microsoft escalation teams to resolve critical and complex cases. Generated analytical reports to enhance system performance and reduce recurring issues.

German Customer Service Representative

Majorel

2019-9 - 2019-12 · 4 mos

Alexandria, Egypt

Assisted German-speaking customers with account issues, order inquiries, returns, and payment concerns. Delivered efficient and professional support through multiple communication channels, including phone and email. Enhanced customer satisfaction by analyzing feedback and suggesting process improvements. Maintained high levels of accuracy and problem-solving abilities in a fast-paced environment.

German Customer Service Representative

Concentrix

2018-3 - 2019-9 · 1 yr 7 mos

Cairo, Egypt

Supported Amazon Germany customers with account, order, and technical issues. Delivered high-quality customer service, increasing customer satisfaction and retention. Coordinated with technical teams to analyze and resolve complex issues promptly. Created performance reports and recommended workflow optimizations to improve efficiency.