Meera P.

Technical Consultation: - Provide expert guidance on utilizing our platform effectively, including setup, configuration, and optimization for testing scenarios. - Assist clients with troubleshooting technical issues, working collaboratively with our support and engineering teams to resolve problems promptly. Product Onboarding and Training: - Guide clients through the onboarding process, ensuring a smooth transition onto HeadSpin’s platform. - Conduct training sessions and workshops for clients, helping them understand HeadSpin’s features and best practices for testing. Client Relationship Management: - Establish and nurture strong relationships with clients, acting as the primary point of contact for all technical inquiries and concerns. - Conduct regular check-ins with clients to understand their business objectives and offer tailored solutions to address their challenges effectively. Project Management: - Oversee the successful implementation of HeadSpins solutions within clients' workflows. - Collaborate with internal teams to define project scopes, timelines, and deliverables. - Provide regular status updates to clients during project execution, ensuring expectations are managed effectively. Performance Analysis: - Monitor and analyze client’s usage patterns and testing results on our platform, identifying areas for improvement and efficiency. - Present reports on key performance metrics to clients, providing valuable insights to optimize their testing processes. Customer Advocacy: - Act as the voice of our clients within the organization, advocating for their needs and feedback to improve our platform and services. - Collaborate with product management and development teams to relay client requirements and contribute to product enhancements. Escalation Management: - Handle client escalations with professionalism, ensuring timely resolution and effective communication throughout the process.

-First Point of reference for Clients with Technical Queries & End-to-End Solutions with LambdaTest Products. -Managed relationships with a portfolio of assigned accounts -Worked on customer retention goals and ensured consistently high retention rates -Built and maintained strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle -Gained a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy LambdaTest suite of products -Ensured that customers derived maximum value from LambdaTest and collaborated with the sales team to help upsell additional services, integrations, and features -Developed and executed retention plans for customers who may be at risk -Drive resolution of escalated account issues in coordination with Billing, Support, and other departments -Voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks -Manage contract-related inquiries, questions, and issues from clients and other departments -Proven expertise in handling enterprise customers across India & US clients. -Proven track record of building strong executive-level relationships -Experience with account portfolio planning, management, and prioritization -Good project management capability and ability to multitask -High attention to detail and willingness to get “in the weeds” to fix a problem -Good Knowledge of customer success best practices -Experience driving client adoption of technology or software product -Experience with application management tools and log management tools (Datadog, NewRelic, Sumologic etc).

- Served as subject matter expert on software development methods and processes - Enabled the Scrum teams to perform at the highest level by instilling Scrum values, coaching the team, removing impediments, and protecting the team from disruption - Organize and facilitate team backlog management, daily scrum (standups), sprint reviews, retrospectives, demos, and other Scrum-related events - Monitors, records, and communicates assigned team(s) KPIs/Metrics and ensures transparency regarding team achievements across internal stakeholders - Assist Product Owner as needed with backlog maintenance, internal and external communication, improving transparency, and disseminating information - Share Agile knowledge and best practices across the organization to maximize Scrum team performance and effectiveness. - Coach’s teams, individuals, and the organization in collaboration, transparency, iteration, and being customer-focused - Creates high-performing, self-organized teams that can’t wait to get to work each day

- Responsible for developing, applying, and maintaining quality standards for company products with adherence to both internal and external standards. Develops and executes software test plans. - Analyses and writes test standards and procedures. Maintains documentation of test results. Analyzes test results and recommends corrective actions. - As a member of the technical/process QA division, you will develop quality standards, control methods and theories to be utilized during manufacturing, testing, and inspection to assess product quality. - Develop standards and procedures to provide quality guidance methods of Manual and Automation Testing - Checked configuration files and logs to uncover the root causes of problems. - Collaborated with product owners to stay current on intended functionality. - Documented integration issues and vulnerabilities and outlined improvement recommendations. Used open-source tools to develop automation scripts.

- Worked as a Business Analyst/Product Owner & Domain Owner for Stemmons Products. - Directly lead a team of 30+ high functioning Developers & Testers onsite and remote through daily stand-ups, weekly 1 on 1 coaching, goal planning, goal celebration, and quarterly town halls. - Exercised leadership capabilities by successfully motivating and inspiring others. - Applied appropriate project management methods and tools whether predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. - Own the overall health and “run” of your domain. Escalate critical operational issues to Real-Time Payments management teams and discuss resolutions to ensure operational stability with the concerned delivery teams. - Measure outcomes & seek continuous improvements: Evaluate & seek to improve existing practices, metrics, and roles to continually optimize. Own and deliver on post-launch reviews and customer feedback and incorporate this information into future launch plans. - Understands and can explain the business context and the associated customer use cases. - Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.), CI/CD, and modern DevOps-based SDLC. Technical savviness to enable TDD and BDD. - Track record of successful delivery of product features from design, development, deployment, and customer integration. - Proficient at grooming user stories, features, and epics, setting entrance/exit criteria, and prioritizing a platform product backlog. - Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. Thrives in a highly collaborative environment involving different stakeholders and subject matter experts globally- across multiple regions. Recognize discordant views and take part in constructive dialog to resolve them.

- Worked as a Business Analyst and coordinated with other engineers to evaluate and improve software interfaces. - Reviewed project specifications and designed technology solutions that met or exceeded performance expectations. - Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance. - Collaborated with clients to define solution requirements. - Collaborated with management, and internal and development partners regarding software application design status and project progress. - Strong understanding and practical experience with Scrum methodologies and agile practices. - I have a proven track record of successfully leading and guiding cross-functional agile teams through the software development lifecycle. - Excellent facilitation, communication, and conflict-resolution skills. - Ability to adapt and tailor agile practices to suit the team's needs while ensuring adherence to core principles. - Strong problem-solving and decision-making abilities, with a focus on delivering value and continuous improvement. - Collaborate with product owners and stakeholders to define and prioritize product backlogs, ensuring alignment with business objectives. - Promote continuous improvement within the team by fostering a culture of learning, collaboration, and adaptability.

- Assessed software bugs and compiled findings along with suggested resolutions for the development team members. - Created successful test scripts to manage automated feature testing, Developed, implemented, and maintained automated scripts, functions, and programs to boost testing efficiency. - Stress-tested security fixes and patches. - Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.