Medi Kakolo

EcoBluu is an Al automation SAAS company transforming how organizations handle customer communication, appointment scheduling, and lead qualification. Our flagship product - the EcoBluu Al Receptionist - provides businesses with a fully automated, always-on customer engagement system that integrates voice Al, lead intelligence, and booking automation into one seamless experience. Core Focus Areas: • 24/7 Customer Support & Voice Al Reception Intelligent Lead Qualification & Routing • Automated Appointment Scheduling & CRM Integration Al Workflow Customization for Industry- Specific Use Cases Key Achievements: Designed & launched EcoBluu's end-to- end Al Receptionist platform • Achieved up to 80% reduction in front-office costs for early clients Scaled voice Al to handle thousands of concurrent calls with zero downtime Integrated EcoBluu with top CRM & scheduling systems for seamless client adoption Our Vision: To redefine customer communication through automation that feels human, works tirelessly, and scales infinitely.

• Delivered consistent top-tier sales performance in one of D&G’s highest-performing luxury branches. • Maintained a personal book of over 250 clients, generating 70% repeat business through curated outreach and follow-ups. • Conducted virtual styling sessions during pandemic restrictions, enhancing digital conversion rates. • Managed stock requests and styling orders across categories including menswear, accessories, and fragrances. • Upsold complementary items, increasing average transaction value by 35%. • Collaborated closely with back-of-house and visual teams to ensure elite client experiences.

Delivered tailored shopping experiences for luxury clients in watches, jewelry, leather goods, and fashion. • Managed high-profile clientele with absolute discretion, maintaining a 90% client satisfaction score. • Achieved top sales performer status for 3 consecutive quarters by combining deep product knowledge with a client-first approach. • Handled pre-orders, customizations, and after-sale service, ensuring luxury service continuity. • Logged client preferences in CRM for future marketing touchpoints and personal invitations.

• Styled walk-in and personal shopping clients in top-tier fashion houses under the Platinum Group. • Helped increase boutique sales through consistent upselling and personalized product pairings. • Trained junior associates on styling principles and trend forecasting.