medhat riad

sacm

About

* Bachelor of Electrical Engineering 2005. * Understand the whole business architecture requirement "availability, capacity, continuity, and security of the utilization of services” using best practice approach "ITIL® Intermediate Certified". * More than 13 years’ experience of ensuring the high-class engineering specifications, standards and procedures to ensure the highest quality and value given to my clients in these fields (Petrol, Telecom, IT and Banking). * Excellent in continual service improvement and analysis, can create or innovate procedures / tools to help organize and improve the quality of the work and to save money to my clients. * Specialized in the world ITSM "(HPAM, HPSM, uCMDB, UD, Casewise, Maximo, ServiceNow, Jira, ...etc.).

Country

canada

City

pierrefonds

Industry

banking

Skill

cisco technologies, routers, ccna, switches, ccnp, servers, troubleshooting, linux, security, cisco routers, technical support, routing, agile project management, itil, windows, visual basic, cmdb, itsm, agile methodologies, red hat linux, cisco, ccna voice, project management, configuration management, agil, ip, tcp/ip, ip networking, network engineering, switching, eigrp, ospf, bgp, osi model, rtp, rtcp, vlan, stp, acls, redistribution, ipv6, qos, dns, sip, dhcp, voip, configure ip phones, cisco unified communication manager, cisco unity express, vpn, cisco call manager, network security, unified communications, ipsec, network administration, pix, asa, firewalls

Experience

conseiller

fx innovation

2017-12 - Present · 8 yrs 10 mos

conseiller direction services et processus ti

desjardins

2017-12 - Present · 8 yrs 10 mos

sacm

2018-11 - Present · 7 yrs 11 mos

study the intermediate level in french language

collège gérald-godin

2012-11 - 2013-2 · 4 mos

Full time Course for improving my listening , writing , reading and speaking skills in the French language

unified communications consultant

stack8

2012-7 - 2012-9 · 3 mos

* Troubleshot customer issues and solved network or unified communications problems using Wire shark , RTMT ,Cisco output interpreter * Made technical recommendations based upon industry best practices. * Research various unified communications technologies to answer Customers inquires * Configured IP phones in CUCM , CUC and CUP servers * Configured a Rancid application in Ubuntu server. * Configured CIMC, Raid and installed ESXI VMware vSphere 5 in the Cisco UCS C210 M2 Server. * Updated the IOS to the Routers (Cisco 2900 Series) , Switches (Catalyst 2960, catalyst 3650 X-series ) voice gateways ( Cisco VG224 ), ASA (Cisco ASA 5505). * Configured and updated firewall devices ASA 5500, Palo Alto. * Designed a program to show the Areas of Expertise of the Company * Designed and implemented problem solving and store systems. * Tools * FileZilla Server , Notepad++ , Cisco Jabber and VSphere Client * VPN tools (Cisco any connect , Cisco VPN client)

customer service and emergency section head

taqa arabia - power group

2006-2 - 2012-4 · 6 yrs 3 mos

* 2011-2012) Customer Service and Emergency Section Head. * 2009-2011) Customer Service and Emergency Senior Engineer. * 2006-2009) Customer Service and Emergency Junior Engineer. * Reviewed and assured the quality for Installations , Constructions, Testing , and Commissioning the internal and external Natural gas Pipes. * Managed and supervised 50 Technician and trained Engineers. * Certified in safety and security "Safety in Gas Construction Works" from TAQA Arabia - Power Group. * Evaluated the Risks and implement the HSSE " Health Safety Security Environment " in all the sites. * For over 6 years I was emergency duty engineer after working hours. * Inspected the work done by the contractor (Engineers , Technicians). * Provided technical support to all internal users and a customer service to over 22000 external clients. * Minimized big part from budget after innovation some programs like (monitor project cost, storage process , Contract process,..etc). * Tools * Visual Basic , HTML , Cisco Technologies, SQL .

cmdb manager â it configuration management analystâ

bell

2016-5 - 2017-12 · 1 yr 8 mos

* Full responsible for the integrity of the Configuration Management Data Base (CMDB). * Helped in design the CMDB architecture Schema. * Created the procedures to operate and maintain the CMDB. * Worked with a Senior Project team to build "Request For Information (RFI)" to collect written information about the capabilities of various suppliers for ITSM tool, as well as POC " Proof Of Concept" * Working with Senior Operations Process Manager in order to assist in the coordination and governance of all ITIL processes used in operations. * Managing and ensuring conformity to IT naming conventions and perform CMDB backups and regular grooming of the data. * Assisted in other projects like managing the support contract to Cisco, HP and End of life.