mecchiel del mundo

* Responsible for providing assistance to customers by determining problems and issue. Provides resolutions on both accounts billing and service problems. * Handle escalated services issues/taking supervisory calls as necessary * Analyze the nature of customer issues including the impact to customer and the impact to the company’s clientele, expectations and options for resolution. * Coordinates to the dispatch team for the pending dispatches and own open issues/problems of the customers for customer experience * Responsible for handling customer complaints, and customer satisfaction by effective handling of customer issues

*  Responsible for promoting, advertising the product to the new media client school, marketing conceptualization, formulation, and strategies for client school as well as for customer relation. *  Supports the team in conceptualizing, planning, and implementing new ideas for each project. *  Acts as liaison between the company’s multimedia products and the client school need for better progress of student learning. *  Provides hands-on technical assistance/ training for the school teacher with regards to the company’s products to promote better learning for students.

* Plans, organizes and manages the workload from real time and staffing calculations to create efficient schedules and management reports. * Establish work procedures and processes that support company and department standards, procedure and strategic directives. * Work with management and operations team in relation to the needs of team members for better utilization of skill sets and provide a sound and accurate business decision. * Analyze call volume patterns to manage employee work shift and to drive non-productive optimization. * Utilize and supervise real time and historical data and current business needs to determine required staffing levels to ensure operational objectives are met. * Provide analytic observations and business recommendations based on identified trends. * Serves as a member and leader of projects that directly contributes to the success of strategic accounts group process. * Handles back end support for operations and provides administrative task as requested by the management.

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