meagan wilder-wulf

call center manager

About

Experienced Service Representative motivated and driven to impact members and employees in a positive way. It is important to me to bring value to products, services, employees, and members by building genuine relationships. I coordinate with training and other managers to continue development and growth.

Country

united states

City

omaha

Industry

banking

Skill

customer service, microsoft office, microsoft excel, microsoft word, powerpoint, marketing, data analysis, event planning, access, analysis, fundraising, teamwork, management, analytics

Experience

call center manager

metro credit union-omaha

2016-1 - Present · 10 yrs 9 mos

Collect and analyze call volumes to correlate with staffing. Monitor and measure current service levels to identify training needs and coaching opportunities. Motivate, mentor and lead a results-oriented and service success team. Ability to engage in difficult conversations and redirect for positive outcomes. Assist with other departments to ensure operations are done in a timely and effective manner.

youth coach

infinite sports world

2016-1 - 2017-6 · 1 yr 6 mos

marketing and promotions intern

creighton university

2014-11 - 2015-5 · 7 mos

Analyzed data to correlate promotions and ticket sales for athletic events. Attended meetings to discuss current and future marketing strategies. Created and designed digital and print promotional items. Occassionally supervised work-study students in the office and at events. Managed operations during events and assisted spectators before, during and following the game.

sports information assistant

college of saint mary

2013-8 - 2015-5 · 1 yr 10 mos

Managed paper work and provided consistent statistic records for all sport programs. Diligently input statistical records into computer systems to cover seven years of events totally over 8,000 records. Occasional front desk work including memberships, payments, and directing phone calls.

Education

college of saint mary

business

2012-1 - 2015-1 · 3 yrs 1 mo

Member of the soccer team, a starter and 2 year co-captain. Served as president of Student Activity Advisory Committee, active for 3 years. Active in Campus Activity Board for 2 years and active in Do-Unto-Others for 1 year. Activities and Societies: President of Student Activity Advisory Committee (2014-2015) Member of Campus Activities Board (CAB) Member of Do-Unto-Others (2013-2014)